How to avoid long wait time on the phone

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How to avoid long wait time on the phone

yochankr

60 posts

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#74659 5-Jan-2011 01:02

Now as an ex employee of Slingshot I thought I'd share a little tip with you all on how to avoid the long wait on the phone.

Now Slingshot opens at 0800 hours.

So call takers will be ready with their headsets all ready to go.

not many people call at 0800 hours so if you call at about 0805 hours, I can guarantee that you will get to talk to someone.

Remember : 'Early bird catches the worm'

p.s. I use Telecom :)

yochankr

60 posts

Master Geek
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#424106 5-Jan-2011 01:10

Oh and calling on mobile phone will reduce the wait time dramatically as it costs the company.

johnr

19282 posts

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#424108 5-Jan-2011 01:20

Ok Thnaks Brian Jung

sampler

446 posts

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#424204 5-Jan-2011 11:21

Todays fun ....

First call 8:02am, answered in 6 mins, on hold for "the next dept" for ~40 mins .. got cut off.
Second call 9:10am, answered in 3 mins. on hold for 'the next dept" for ~22 mins, ... cut off again.

Current call 10:04am, answered in 9 mins, on hold for the correct dept for 55 mins sofar ....

and to top it off ... the music is not to my taste either ...

Why does it feel like Monday today ... ???

sampler

446 posts

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#424217 5-Jan-2011 12:07

1 hour 40ish mins ...

sampler

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#424221 5-Jan-2011 12:12

ill fix this guys ... 4 phones now on hold with them ... at least the hold music is in sync

webwat

2036 posts

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#424613 6-Jan-2011 12:15

You might need a bunch of mobiles...

Time to find a new industry!

Archetype

13 posts

Geek

#429893 22-Jan-2011 15:47

My wait times have always been 5-10 minutes...
they do have the option for a call back which is what I take now anyway and I usually get called 10-30 minutes later.

Beggers can't be choosers!

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catdog

107 posts

Master Geek

#435619 5-Feb-2011 11:18

yochankr: Oh and calling on mobile phone will reduce the wait time dramatically as it costs the company.

Thanks for this tip - after waiting 40 mins on hold using the landline (pressing the key for their callback feature didn't do anything), I called on my cellphone and they answered within 30 seconds!

tardtasticx

3075 posts

Uber Geek

#435640 5-Feb-2011 13:11

What the heck? Why dont they do anything to improve this? Those wait times are bull! I feel bad for you guys. Telecom is usually pretty snappy, although I find myself having to call a couple of times before I get someone who knows what they're doing in some cases.

yochankr

60 posts

Master Geek
Inactive user

#435702 5-Feb-2011 17:58

Wow 30 seconds...that must be a record.
But then you have to take into account that you will always get what you pay for.
Hence the service from SS = Cheap price.

raytaylor

4017 posts

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#435735 5-Feb-2011 20:00

At least its still faster to get thru to slingshot at 3.30pm on a weekday than it is for telstra clear's residential helpdesk. I am really sick of hearing that orchestra play the theme song to beauty and the beast.
Slingshots hold music is somewhat more modern.

Ray Taylor

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yochankr

60 posts

Master Geek
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#435780 6-Feb-2011 00:33

not enough compared to number of customers so it will always be like this unless they start recruiting more staff. I guess they need more multi skilled staff instead of just customer service skilled and sales..