I seem to be blessed with problems with my accounts. I blame my number.
Quick bit of background,
Yesterday, while working I noticed that my phone came up with "SIM card registration failed" on my 2 degrees number (that had been ported from Vodafone when 2 degrees first launched). Last top up was on the 17th December 2010.
This phone had been working correctly, I had sent a text message and then left it on my desk. No interaction with the phone was made between it working and it not working.
I rang 2 degrees and asked them about it, and, they got me to go to warehouse stationary and get a new sim card to swap it over. Last night I rang them, gave them the number of the new sim and they said it would be changed over and would take a minute. I said that's fine and we ended the phone call (before checking it was working).
Anyway, it didn't work, the new sim had the same message "SIM card registration failed" as the old one. I logged onto my 2 degrees, checked the section where the puk code is as I noticed they said what sim it was for. I compared the sim card number with that on the site and they were the same, so, the correct sim was linked to my account.
I've rung them again today and they have suggested that I go in and get another blank sim and they will change it again, and if that doesn't work, they will send it to their technical department to have a look at.
One thing I have found out is that if I try and ring my number, I get a message "We didn't recognise that number you have dialled, please check and dial again". From the voice, it sounds like a 2 degrees message.
So, my question is, would a bad sim cause the 2 degrees system to not recognise the number? I would have expected it to just go to voicemail.
Also, a suggestion, give blank sim cards to your retail outlets. I have to walk past a 2 degrees store to get to a warehouse stationary store to get a 2 degrees blank sim card. I’d much rather just stop at the 2 degrees store for a 2 degrees sim.