slow speeds on 25GB fs/fs plan

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › slow speeds on 25GB fs/fs plan

hamish225

1418 posts

Uber Geek

ID Verified

#76113 28-Jan-2011 19:28

okay so in the last few days my internet speeds have gone to about dialup speeds, youtube is not watchable and nether is isky or tvnz on demand.

i watch lots of streamed video so speed is important to me.

you can see what my speeds usually are in my signiture, but these are speed test results from today.

(speedtest.slingshot.co.nz)
Download Speed: 584 kbps (73 KB/sec transfer rate)
Upload Speed: 425 kbps (53.1 KB/sec transfer rate)

(speedtest.net)
xfcgvh

can someone at slinghsot tell me whats going on?

*Insert big spe*dtest result here*

1 | 2 | 3 | 4

259 posts

Ultimate Geek
Inactive user

#432585 29-Jan-2011 15:10

Same here dude.

15GB plan FS/128 speed.

Used to be able to stream online for sports easily.

Now not only it's NOT watchable , the page won't even load !

I don't know how their CEO can go home in the evening to his family (if he has one) and enjoy his life, watch tv and sleep well at night knowing that he's ripping off thousands of customers.

i pay 40 bux per month ......can't load utube, cant load cnn live, can't do nothing.
And no my PC is fine, my laptop is fine , browser the only app running , no updates in background.

Over at the slingshot forum the staff said that some traffic especially those that requires large bandwidth are slowed down ............ARE U KIDDING ME ? If i wanted to just browse websites to read articles and check my email I"LL JUST SUBCRIBE TO TELECOM ON THEIR 3GB FULL SPEED PLAN .......NOT 15GB .....................

This company should be on Fair Go

scensation

63 posts

Master Geek

#432591 29-Jan-2011 15:41

I am in the same boat as you guys, even though my traffic is not to YouTube or anything. Mine is for live data streaming for work. Nevertheless, I guess the FS/FS refer to the capacity Slingshot have or they are willing to provide, and is not truly refective of what the true capacity that is available.

hellonearthisman

1819 posts

Uber Geek

Trusted

#432604 29-Jan-2011 17:15

FS/FS speeds are only from your home into Slingshot services as provided by Telecom/Chorus. Once it hit's Slingshot's core network then they use there prioritisation rules which are hidden in the fine print of the terms and conditions. Slingshot basically slows all large file downloads that it considers as traffic that a user has to wait for.
It looks like many streaming services are also being classed as bulk downloading.

Slingshot is getting an update to is CISCO prioritising hardware, that could fix some of these issues, ie it still think the BBC iPlayer is P2P traffic and so blocks the BBC services at peektimes.

It's a bit of a rough service at time but it is still really cheap too. If you want a faster service then SNAP might be what your looking for.

subzero

5 posts

Wannabe Geek

#432662 29-Jan-2011 19:50

Hi all,

Slingshot is providing a sub-standard service both in terms of bandwidth and customer service. I am about to take legal action against them and have spent some time (and money) seeking legal advice. After meeting with two lawyers who deal with communications and telco law I feel I have a strong case to recover money I have paid to slingshot and attempt to persue them for lost earnings I have suffered due to their poor quality and customer service.

Don't forget one of their key marketing slogans is "Slingshot it's a better place" this gives the impression they provide a better service than other telcos but as many of us know they do not.

If you changed to slingshot because of that advertising I would like to hear from you as this is key to my case against them.

Don't forget you can always change isp's and if slingshot attempts to make you pay a early disconnection fee you can contest that in the small clains court if you are forced to change because they are providing a sub-standard service. They can try to say they have a clause in their contracts with us stating that sppeds are not guaranteed and that is correct but we are also paying for a service that is not providing us with what it was advertised and marketed as being able to do ie: stream basic SD video on youtube etc.

This is key to any case that you may take against them is if you purchase something or pay for a service it must be able to do what it was intended to, if you pay for a phone servive you should be at least be able to make phone calls. We purchased a broadband service and we understand by way of Slingshots own marketing that their broadband service is faster than dialup allowing us to do more and faster and we should be able to this as that is what we purchased and is it's intended purpose but as many of us have found we can't do the most basic things that we should be able to do with broadband. I have since changed isp's and can do everything I require with no issues, it's coming down the same phone line using the same equipment so the issue is Slingshot.

Slingshot can hide behind min standards and "best effort" clasues but that doesn't mean they are right. Vote with your dollars and go else where and you do have legal options open to you if you wish to take action aginst Slingshot but please seek legal advice before doing so.

yochankr

60 posts

Master Geek
Inactive user

#433021 31-Jan-2011 07:33

@SUBZERO, It will be really difficult to go against a Telco and argue about the service, in saying that I do think that they are not and have not been providing a servies that a 21st century ISP should be providing to its customers.

I would really be interested to hear the outcome of this particular incident as I am well aware of the fact that it will be time consuming and also will result with outcome that you will not be satisfied with.

But I take my hat off as not many people try to take them on for such service they are providing.

Good luck mate :)

NZCrusader

646 posts

Ultimate Geek

#433035 31-Jan-2011 08:40

@ Subzero.

That just sounds like a massive waste of time & money.
If you arent happy with your connection:

First. Ring the ISP, get on their case & get them to fix it.

Second. If the issue is not resolved. Contact them again, request it be fixed immediately or if they cannot do this, get them to give you a refund / no contract termination fee.

Easy.

NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

scensation

63 posts

Master Geek

#433105 31-Jan-2011 11:15

@ subzero

Good on you for standing up to them.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Nikoftime

103 posts

Master Geek

#433178 31-Jan-2011 12:52

hellonearthisman: FS/FS speeds are only from your home into Slingshot services as provided by Telecom/Chorus. Once it hit's Slingshot's core network then they use there prioritisation rules which are hidden in the fine print of the terms and conditions. Slingshot basically slows all large file downloads that it considers as traffic that a user has to wait for.
It looks like many streaming services are also being classed as bulk downloading.

Slingshot is getting an update to is CISCO prioritising hardware, that could fix some of these issues, ie it still think the BBC iPlayer is P2P traffic and so blocks the BBC services at peektimes.

It's a bit of a rough service at time but it is still really cheap too. If you want a faster service then SNAP might be what your looking for.

Hi Hellonearthisman,
I expect you have read, or even contributed to the post on the slingshot forum regarding BBC iplayer streaming. Would you be able to post your comments above on this thread
http://forums.slingshot.co.nz/viewtopic.php?f=15&t=3898
so that I can get some confirmation from SS about when they expect this to be fixed and if this is the cause of my streaming problems. After all it's only radio at 128kbs .
Can you also explain why CISCO control this, do any of the other ISP's use CISCO? because I have not been able to find another ISP that has the same problem with BBC as SS have

hellonearthisman

1819 posts

Uber Geek

Trusted

#433189 31-Jan-2011 13:18

Nikoftime:
hellonearthisman: FS/FS speeds are only from your home into Slingshot services as provided by Telecom/Chorus. Once it hit's Slingshot's core network then they use there prioritisation rules which are hidden in the fine print of the terms and conditions. Slingshot basically slows all large file downloads that it considers as traffic that a user has to wait for.
It looks like many streaming services are also being classed as bulk downloading.

Slingshot is getting an update to is CISCO prioritising hardware, that could fix some of these issues, ie it still think the BBC iPlayer is P2P traffic and so blocks the BBC services at peektimes.

It's a bit of a rough service at time but it is still really cheap too. If you want a faster service then SNAP might be what your looking for.

Hi Hellonearthisman,
I expect you have read, or even contributed to the post on the slingshot forum regarding BBC iplayer streaming. Would you be able to post your comments above on this thread
http://forums.slingshot.co.nz/viewtopic.php?f=15&t=3898
so that I can get some confirmation from SS about when they expect this to be fixed and if this is the cause of my streaming problems. After all it's only radio at 128kbs .
Can you also explain why CISCO control this, do any of the other ISP's use CISCO? because I have not been able to find another ISP that has the same problem with BBC as SS have

That was the thread I was referring too and I think it was there network person who said it was the CISCO gear that was the problem and that they where planning to upgrade it soon. Lets hope that fixes it, it's not cool that the BBC is restricted by CISCO that's something that Iran would do.

hawkz25

45 posts

Geek

#433463 31-Jan-2011 22:43

I'm in Dunedin and can confirm that SS is slow ... really slow at the moment.

Early January was a golden few days, off peak was going really quickly. But since then it has gone back to slush. Streaming is useless and normal downloads (e.g. technet downloads) are less than 40 k/s.

I upgraded to the elite plan (40G) and will struggle to max that out this period.

So disappointed, they can't get the basics done properly.

valtam

396 posts

Ultimate Geek

#433710 1-Feb-2011 14:58

Best of luck subzero, you are my FS/FS hero! Please keep us up to date with any developments, watching with great interest.

Support a locally made Linux based Operating System, try Linux Lite.
Download Linux Lite

NZCrusader

646 posts

Ultimate Geek

#433928 1-Feb-2011 21:11

Going slow for me too in chch.

It was golden in early Jan.
It was even better after the 03 area upgrade.

For some reason its gone really crap atm.
Hope they can get it fixed soon.

NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

scensation

63 posts

Master Geek

#434038 2-Feb-2011 01:46

This has reached a new low for me. It is now so slow that I tried Speedtest.net to Auckalnd 4 times and each time it just stopped there. A test via ozspeedtest.com showed download speed of 6 KB/S so I didn't even bother to finish it.

Good lord. 6 KB/S. Please!. That is dial-up speed. I wasn't even using Youtube.

scensation

63 posts

Master Geek

#434062 2-Feb-2011 08:10

Well. It's showing 3 KB/s in ozspeedtest.com test. Yet, we have not used up our data allowance.

bash

34 posts

Geek

#434141 2-Feb-2011 10:27

Howdy Hamish

Im on the same plan as you -- and having the same problems. And for some reason -- even though my contract was meant to be for 6 months, the bozos made it 1 year, even though I had no bundled hardware.

Back to the issues, yep I have exactly the same problems, Im seriously thinking of changing back to Telecom as their new $145 plan that includes 80GB of data and a home line is competitve, and I know there are no speed issues with them. The offpeak downloads are just a joke right now.

Besides Telecom, anyone else have any good ideas on a good ISP in South Auckland?

Bash

1 | 2 | 3 | 4