were they ever going to tell me?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › were they ever going to tell me?

ianajmes

130 posts

Master Geek

#76743 5-Feb-2011 20:36

so, to cut the story short...

i have been getting extremely low download speeds...and speedtest results on both Slingshot and speedtest.net as low as 0.83 down . So i called the other day...cue waiting time described in many posts, opted for the callback option, did all the isolation tests etc..no improvement...THEN , after 3rd call, discovered that the line had been cabinetised and i needed to switch back to Telecom line to improve my speeds.."telecom wholesale' as its called.(was on Vodafone homeline..part of 'Next big thing' plan)..now, were Slingshot happy for me to carry on with the service/speeds i was getting?...should it be up to the customer to harass them to find the issue?..anyway...here to improved speeds from the 10th!

snnet

1410 posts

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#435747 5-Feb-2011 21:07

It happens. And it's not just Slingshot or Vodafone. I was on Orcon and they couldn't organise me to be transitioned to wholesale in a reasonable timeframe (2 months I waited and called repeatedly). I don't know if it's overly complicated or what but it seems to happen a bit.

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ryanstev

10 posts

Wannabe Geek

#436439 7-Feb-2011 18:40

I've been cabinetised too, I noticed my speeds have been ridiculously slow (10kbps) for the last 4 days or so and I've just done a tracert which confirms it.

richms

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#436447 7-Feb-2011 18:54

How are you determining that you are on a cabinet from a traceroute?

Richard rich.ms

scottr

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#436459 7-Feb-2011 19:02

richms: How are you determining that you are on a cabinet from a traceroute?

From a traceroute??

richms

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#436471 7-Feb-2011 19:10

scottr:
richms: How are you determining that you are on a cabinet from a traceroute?

From a traceroute??

Thats what ryanstev said.

Richard rich.ms

scottr

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#436480 7-Feb-2011 19:19

ah.., I wasn't paying attention sorry.., just saw your post and thought waaaaa?

ryanstev, tracert doesn't show you that. Either have a look on Telecomwholesale.co.nz/maps or call your provider and ask.

sbiddle

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#436492 7-Feb-2011 19:36

The problem is these providers hooked up people to their own ULL gear ignoring constant advice from Chorus and Telecom Wholesale about midspan injection. The reality is you should have never been allowed to sign up for a ULL plan in the first place.

TCL for example won't hook anybody up to ULL gear who's going to end up served from a cabinet.

richms

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#436511 7-Feb-2011 19:58

Fair enough hooking them up when it was 2009 and the cabinet was going live in 2011, but the ISPs should have being proactive about managing the change to a wholesale plan before the cabinets were livened up.

I have no idea if my naked slingshot DSL is wholesale or their own gear, but if it turns to crap in april when the cabinet goes live they will be getting an earful. Perhaps it was on ULL but is now wholesale which is why my pings have doubled?

Richard rich.ms

scottr

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#436514 7-Feb-2011 20:03

naked dsl has only every been on wholesale.

tigercorp

667 posts

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#436523 7-Feb-2011 20:17

Can someone explain why being cabinetised ruins your connection?

I thought this meant you were moved to a dslam in a cabinet closer to you than the local exchange. Surely a good thing? But obviously I'm missing something...

richms

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#436525 7-Feb-2011 20:19

Wholesale connections are moved to be closer, LLU connections are still going miles away, and have a much stronger signal in the adjacent pairs from the cabinet interfeering with the weaker far away signals.

ISPs were whining for a long time that telecoms prices to put gear in the cabinets was too high, and the backhaul cost too much etc so none of them were going to put their own gear in them, so it became a case of wholesale or barely functional connection, and some ISPs were even wanting to charge break fees for customers to move plans at one stage.

Richard rich.ms

ianajmes

130 posts

Master Geek

#436560 7-Feb-2011 21:16

agree with richms and sbiddle...all that was needed was an email saying...'hey, you're lines being cabinetised, speeds will suffer..etc etc' , forgive me for my ignorance..but to be connected does it require someone to actually activate from the cabinet...or done remotely back at the hq?

ryanstev

10 posts

Wannabe Geek

#436570 7-Feb-2011 21:40

richms: How are you determining that you are on a cabinet from a traceroute?

I was sure my hops were different, I just checked a tracert from back in September and they are the same, so ignore my post.