Does anyone who is on a new broadband plan from the old $30.00 (that's gone up to 35+.00 a month seen their visibill and noticed the extra 5$ has been charged as a late payment fee or is it just me? I see I am still being charged $30 from my new bill yesterday and they've got me down as $5.11 late payment fee, my last account was all paid up to date....anyone else notice?
Indeed I was one of the unlucky ones to get that letter.. upgrade to 35$ for 5GB is what the letter said getting a raw deal 5GB's less GB than those paying the same price and the visibill hasn't been fixed to show the new $35 month broadband it still says $30 for broadband and has the extra $5iver under late payment fee which doesn't even make sense the full total of $35 should show under broadband need someone else who has the new 5Gb plan/prices to look in theirs to see if its the same as what i see :l
I got the letter telling me of the increase last week, and the increase happened yesterday so I was not impressed by the lack of notice. My charge shows as a straight fee increase no late payment fee. I think it is a plan that is not available to new customers - I was on the $30.62 5GB FS/128 which has now become the $35.62 5GB FS/FS plan.
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