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cptb

5 posts

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#81733 17-Apr-2011 19:21
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The problem started yesterday. All incoming calls to my home number get cut off after the phone rings once, and the caller ID was not displayed on the phone. At the caller's end, I could hear the phone rings once, and then a little bit noise for a second, and then the busy tone. Everything was working fine till Friday.

Here is the list of the tests I have done so far:

1. I unplugged all devices from the two phone jacks from the wall for several hours (they said this would force a manual reset on the line.).
2. I used my cell to call my home number (no any device plugged in), same
problem.
3. I plugged a non-cordless phone to the phone jack (with no filter), same
problem
4. I plugged the same non-cordless phone to the same phone jack (with a
filter), same problem.
5. I used the same phone and same phone jack, but with a different filter,
same problem.
6. I repeated all the above using a different phone, same problem.
7. I repeated all the above with a different phone jack on the wall, same
problem.

At the same time, the internet is working just fine, also I can make out-going calls with no problem. Also the phone line is pretty clear (no noise). However, the internet connection seemed to be dropped quite a few times a day (also only started happening from yesterday), but it could get re-connected within 10 to 30 seconds. I tried to turn the phone on when the connection was dropped, there was no dialing tone at all, but it all seemed to be OK after 10 to 30 seconds when the internet got re-connected again.

Have any of you had the similar problem before? And how did you solve it?

I called the Orcon support team, they basically asked me to perform all the above similar tests. They told me if they sent a technician to my home and if they prove the fault is due to my device, there would be a charge of $120 no fault fee.
Since the charge is pretty dear, I am just wondering if any of the gurus here can throw some ideas of what the possible problems will be.

Thank you very much.

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sbiddle
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  #459845 17-Apr-2011 19:39
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Are you on the Kordia ULL network or Telecom Wholesale?


richms
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  #459849 17-Apr-2011 19:48
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Yes, it was water in the line, I called my provider and had them fix it.

If you are worried about it being internal wiring you could go cut the connection at the demarc and try dialing again. Because of the crapness of NZ demarcs you would have to have some scotchlocs to reconnect it so I wouldnt bother, as the chorus techs are usually sensible and will mark it as an outside fault even if it isnt if you have actually done all you can to check the indoor stuff.




Richard rich.ms

 
 
 
 


cptb

5 posts

Wannabe Geek


  #459857 17-Apr-2011 20:16
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sbiddle: Are you on the Kordia ULL network or Telecom Wholesale?



My home line was with Telecom till last Sunday. Then I switched everything to Orcon on Monday.

alliao
320 posts

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  #459908 17-Apr-2011 23:00
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You might have a short somewhere, happens to me once every 2-3 years, mainly due to water damage.. what richms said.

call orcon and report a fault if you can reproduce the fault all the time.

old3eyes
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  #459944 18-Apr-2011 08:42
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cptb:
sbiddle: Are you on the Kordia ULL network or Telecom Wholesale?



My home line was with Telecom till last Sunday. Then I switched everything to Orcon on Monday.



Good luck.  I went thru hell with Orcon's LLU fone service a couple of years ago.. Never again..




Regards,

Old3eyes


cptb

5 posts

Wannabe Geek


  #459963 18-Apr-2011 09:31
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old3eyes:
cptb:
sbiddle: Are you on the Kordia ULL network or Telecom Wholesale?



My home line was with Telecom till last Sunday. Then I switched everything to Orcon on Monday.



Good luck.  I went thru hell with Orcon's LLU fone service a couple of years ago.. Never again..


We will see. They told me a technician would be on site this morning to check out the exchange and connection to my property to make sure everything is fine.

To others, yes, I also suspect the cause will be water damage as it started raining pretty hard on Friday night and Saturday. I also had this similar problems before and they did happen more frequently on rainy days.

cptb

5 posts

Wannabe Geek


  #462147 25-Apr-2011 14:02
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A Telecom engineer came to my place and he confirmed that the fault was outside due to high level of moisture. He also told me to regularly check and replace phone jacks on the wall, especially those idle ones, because they easily got corroded. He said it was very common in NZ, and every 1 or 2 years, we might need to change them. 

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