Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




147 posts

Master Geek
+1 received by user: 10


Topic # 82862 6-May-2011 19:05
Send private message

I am helping some friends who are not very tech savy with an issue with their internet connection.

They unfortunately forgot to pay their slingshot account and got their internet disconnected.

This has since been restored but now they have issues with getting to some sites and revcieving some pop mail via Outlook. One email account is Yahoo and the other is slingshot.

The other strange thing is that facebook will not load. you can get to other internet sites such as google, yahoo, trademe etc. This is the same on 3 seperate PCs in the house.

No setting have changed from before they where disconnected and the DSL modem is connected and all settings seem correct. Was thinking maybe DNS and checked DNS in the modem and this is seems to be Slingshots ones in the modem setting (set to auto to get DNS from SLingshot)

The friends called slingshot but got told that it must be a microsoft problem. I think somethng has gone wrong with the reconnection. I waiteded on hold for 40min and then gave up.

Anyone got any other suggestions on what to try?

 

Create new topic
13 posts

Geek


Reply # 467767 10-May-2011 22:39
Send private message

Would be good to know the following:

- Old Plan
- New Plan (if changed) 
- ADSL Stats (speeds, noise, etc..)
- Confirm ADSL router isn't configured to blacklist specific hosts
- Can you ping, resolve & traceroute/tcptraceroute www.facebook.com (pls include results)
- DNS Servers in use (in theory desktop will point to the router and the router should default to the isp's DNS severs)

Additionally:

- Confirm if there are any proxies in your way (not 100% accurate - but worth a shot): http://www.lagado.com/proxy-test
- Try using other DNS servers on desktop & router (OpenDNS is an option)
- Test connectivity using a service like t0r
- Test with another router

Ideally the more tests and information provided will assist in identifying where any issues could be.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.