Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


flynkiwi

152 posts

Master Geek


#82862 6-May-2011 19:05
Send private message

I am helping some friends who are not very tech savy with an issue with their internet connection.

They unfortunately forgot to pay their slingshot account and got their internet disconnected.

This has since been restored but now they have issues with getting to some sites and revcieving some pop mail via Outlook. One email account is Yahoo and the other is slingshot.

The other strange thing is that facebook will not load. you can get to other internet sites such as google, yahoo, trademe etc. This is the same on 3 seperate PCs in the house.

No setting have changed from before they where disconnected and the DSL modem is connected and all settings seem correct. Was thinking maybe DNS and checked DNS in the modem and this is seems to be Slingshots ones in the modem setting (set to auto to get DNS from SLingshot)

The friends called slingshot but got told that it must be a microsoft problem. I think somethng has gone wrong with the reconnection. I waiteded on hold for 40min and then gave up.

Anyone got any other suggestions on what to try?

 

Create new topic
Thepilgrim
13 posts

Geek


#467767 10-May-2011 22:39
Send private message

Would be good to know the following:

- Old Plan
- New Plan (if changed) 
- ADSL Stats (speeds, noise, etc..)
- Confirm ADSL router isn't configured to blacklist specific hosts
- Can you ping, resolve & traceroute/tcptraceroute www.facebook.com (pls include results)
- DNS Servers in use (in theory desktop will point to the router and the router should default to the isp's DNS severs)

Additionally:

- Confirm if there are any proxies in your way (not 100% accurate - but worth a shot): http://www.lagado.com/proxy-test
- Try using other DNS servers on desktop & router (OpenDNS is an option)
- Test connectivity using a service like t0r
- Test with another router

Ideally the more tests and information provided will assist in identifying where any issues could be.

Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.