Orcon SIP Services partly down??

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon SIP Services partly down??

zimbonz

96 posts

Master Geek

#84147 25-May-2011 16:23

Anyone having any problems with an Orcon SIP service?
I cannot call any of our ported numbers, normal Orcon numbers (09550xxxx) work fine...?

Beccara

1469 posts

Uber Geek

ID Verified

#474030 25-May-2011 16:31

What error's are you getting? Calling from PSTN to it or from another SIP provider?

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

quentinreade

351 posts

Ultimate Geek

Trusted

2degrees

#474037 25-May-2011 16:48

What's your username? We can have a look. Certainly no reported issues.

Comms chap

2degrees

zimbonz

96 posts

Master Geek

#474062 25-May-2011 17:25

calling one of my clients main number, gets a "The number you called is not in service. Please hangup and try again"

This from PSTN, or mobile.

zimbonz

96 posts

Master Geek

#474064 25-May-2011 17:26

I have a case open sxb676609 - apparently this number got dropped from the trunk...???

Anyway, it is back working since support added it, but I am still having issues with outbound calls being "forbidden" by the Orcon Proxy...

Matteu (sp?) is helping me, quite a helpful young man, so that is pleasing.. Still not happy with how something like that could have happened though...

quentinreade

351 posts

Ultimate Geek

Trusted

2degrees

#474068 25-May-2011 17:30

That will be Matiu - you are in good hands. But, do sing out if you need further help.

Comms chap

2degrees

zimbonz

96 posts

Master Geek

#474273 26-May-2011 10:11

thanks Quentin, all sorted now.