ORCON, slow connection and no phone line again ?!?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › ORCON, slow connection and no phone line again ?!?

angienz22

12 posts

Geek
Inactive user

#84424 30-May-2011 23:29

Is anybody else experiencing forever slow and non existent internet connection from Orcon and also no phone connection?

It makes it hard to run an online business with no internet and nobody returning my queries to the company for explanations as to why this is constantly happening.

Very frustrating.

alliao

321 posts

Ultimate Geek
+1 received by user: 19

#476046 31-May-2011 01:27

Is this an orcon business account? If so that's some serious flaws...

angienz22

12 posts

Geek
Inactive user

#476047 31-May-2011 02:27

No, it's actually not a business account. I am waiting on them to get back to my query to upgrade to a business account.
They do know because I have told them many times about this problem and the urgency to have my internet because I have a business online.
I have been sent a new router and am still waiting to hear from them or a technician contracted by them to check my lines.
The last technician was sent out by them August last year but the didn't find a solution to my problem.

Is there an better ISP with no fixed term contract for business and landline rental package?

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

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Trusted

Lifetime subscriber

#476066 31-May-2011 08:31

If its a line fault, switching ISPs is not going to help. They all go through the same process...

XPD / Gavin

LinkTree

quentinreade

355 posts

Ultimate Geek
+1 received by user: 128

Trusted

2degrees

#476067 31-May-2011 08:40

Hi, sorry to hear you are having issues. Can you please message me your account details? We'll look into it further.

Comms chap

2degrees

angienz22

12 posts

Geek
Inactive user

#476071 31-May-2011 08:51

That would be greatly appreciated.
Thankyou Quentin, have private messaged you.

Thanks for your interest.

angienz22

12 posts

Geek
Inactive user

#476075 31-May-2011 08:56

XPD I do understand that it may be above Orcon's control but there are ways of dealing with these matters and I do not believe procrastinating is one of them.I just want it fixed and m internet back up and running properly. New modem has appeared to increase my internet speed however.