Still Frequent Connection Loss?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Still Frequent Connection Loss?

Oubadah

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#87278 24-Jul-2011 17:23

Our primary reason for ditching Slingshot for Orcon was connection loss. This was extremely common - light goes out on modem, can't get into internet, call Slingshot and hear an automated 'apologies for technical issues' message. In half a year with Orcon, there has only been one loss.

But now some sling shot plans look like really good value, and their off peak scheme is great. Thinking of switching back, but not if the connection is to be unstable. So slingshot customers, what's it like now?

Spyware

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#497377 24-Jul-2011 17:40

Connection loss is caused by a line fault and has nothing to do with ISP.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

sbiddle

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#497378 24-Jul-2011 17:40

You might want to start by reading the numerous threads in here and form your own opinion. It would be safe to say that based upon the vast number of posts a significant proportion are only with Slingshot because of the cheap pricing and big caps. Those who are after a better performing connection are probably with a different ISP.

Connection losses and sync drops aren't the ISP however, they indicate a line or hardware issue. The first place to look would be your internal house wiring.

nobz

30 posts

Geek

#497391 24-Jul-2011 19:19

Like what others side...Hardware.

You by any chance using a DLink modem? Because when I used to use them they get constant disconnection and doesn't reconnect.

Oubadah

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#497450 24-Jul-2011 22:04

If it wasn't the ISP, then why do I remember numerous calls to Slingshot customer support with automated messages apologising and telling me to wait 30 minutes. And why did the waiting (often more than 30 minutes) actually work?

It wasn't the case of modem/router locking up and needing a restart (which happened once every few months). 90% of the time restarting or even resetting/reconfiguring my hardware would have no effect. We just have to wait it out.

As far as I'm aware, there was nothing wrong with the wiring. That house (moved since) was reasonably modern, and although there was no master splitter, the modem was connected to the first port in the line.

tl54

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Geek

#500395 1-Aug-2011 15:33

As a current slingshot All You Can Eat customer, I can confirm constant drop is still an issue.
Yesterday (Sunday, 31 July) morning it dropped about 10 times in an hour.

When my line drops, it's not because of losing ADSL sync, as the ADSL indicator and modem diagnostic both show PPPoA is up, but the disconnection is due to 'authentication failure'. I've tried two different modems (Netgear DGN2000 and TP-link TD-8840 and several sets of filters with no luck.

They didn't list any known fault on their website.

It was not like this when I signed up the service a year ago. But it's definitely getting worse since they started selling all you can eat plan.

On the other hand, I find the speed is tolerable (not great, but tolerable) , on top of that there's unlimited data, which is what I need (I have large amount of daily off-site backup using premium dropbox account). That's pretty much the only reason I haven't switched to other ISPs.

johnr

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#500416 1-Aug-2011 15:57

Oubadah: If it wasn't the ISP, then why do I remember numerous calls to Slingshot customer support with automated messages apologising and telling me to wait 30 minutes. And why did the waiting (often more than 30 minutes) actually work?

It wasn't the case of modem/router locking up and needing a restart (which happened once every few months). 90% of the time restarting or even resetting/reconfiguring my hardware would have no effect. We just have to wait it out.

As far as I'm aware, there was nothing wrong with the wiring. That house (moved since) was reasonably modern, and although there was no master splitter, the modem was connected to the first port in the line.?

Line profile could of been changed when you moved to another ISP

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cyril7

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#500434 1-Aug-2011 16:27

Not too sure what the reason for your disconnections is, but with respect to wiring issues (if that were an issue) the lack of filters on POTs devices is the primary cause of DSL disconnects, although you claim DSL disconnection is not an isue.

The ideal point to connect the modem (if a master filter is not fitted) is not always the first point but infact the last point assuming no star stubs exisits, regardless any solution that still haves star/stub wiring and with filters fitted or not is always a non ideal solution that can produce varing results.

Cyril