[Snap] Four years of unsolved DSL disconnects.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Four years of unsolved DSL disconnects.

bradstewart

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#88355 14-Aug-2011 14:49

For the past four years (at least) I have been suffering very random DSL disconnects that nobody including 2 ISPs and supposedly mulitple technicians have been able to solve.

The timing of the disconnects can be very random but usually happens in the evening. When logging into my router the connection speed will show as 0 kbps up and down. Often enough it still shows me as connected and having an external IP address assigned but still 0 kbps sync rate.

One thing that has made it very frustrating is that I can go for weeks without the connection dropping at all but when it does starting happening it is very frequent often to the point of the connection dropping within 5 seconds of it reconnecting. This will often go on for hours making the internet unusable. Today I have probably have about 5 minutes uptime since 12pm.

Now I have been through all the usual troubleshooting steps, I have paid to have the wiring within the house replaced, I have been through 5 or 6 different modems and technicians have been sent to the exchange on multiple occasions. I have had interleaving switched on and off multiple times and well as been moved to a different port. But it still keep happening.

Snap have been very good but I get the feeling that they are very limited to what the guys from Chorus will do. For example the last time they requested a technician to look at things, the guy saw interleaving had been turned off and decided that was the issue and wouldn't take it any further.

Previous to Snap, I was with Orcon and the best solution they had was for me to move to a different house, obviously I didn't take kindly to that stupid suggestion.

I have now hit the limit of my paitience and just want something done about this mess, trying to live without a reliable internet connection is just a nightmare.

Oddly, today for the first time I caught something while I had the connection stats window in the router open, it happened just as the connection dropped and lasted all of 2 seconds, but luckily I was able to hit the print screen key. See below...

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BDFL - Memuneh
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#506276 14-Aug-2011 14:53

Not mentioned, but you have tried different routers/modem and filters?

billgates

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#506277 14-Aug-2011 14:54

Reading that you have had the wiring and modems in your house replaced, have you tried plugging in the modem to a different telephone jack? Get a ADSL splitter installed? Only plug in the modem into a telephone jack (disconnect all telephones/sky from wall) without plugging in an ADSL filter in front of it?

Do whatever you want to do man.

bradstewart

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#506278 14-Aug-2011 14:56

Yes I have been through EVERYTHING including the usual things suggested by the CSRs. I don't think I can emphasise that enough. I did mention in that wall of text somewhere that I have been through 5 or 6 different modems.

Just to cover my bases here, I have bought new filters, replaced house wiring and all jackpoints and splitter installed, I even got a new phone just in case that was the issue.

NonprayingMantis

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#506281 14-Aug-2011 14:58

if you've tried all the stuff mentioned above then I think your best solution is going to be to move house.

freitasm

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#506282 14-Aug-2011 14:59

Oh my... Good joke there. Just be careful, bradstewart is a Mod Emeritus and still has some clout around here...

bradstewart

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#506287 14-Aug-2011 15:02

NonprayingMantis: if you've tried all the stuff mentioned above then I think your best solution is going to be to move house.

Bad troll, now go sit in the corner!

NonprayingMantis

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#506292 14-Aug-2011 15:07

bradstewart:
NonprayingMantis: if you've tried all the stuff mentioned above then I think your best solution is going to be to move house.

Bad troll, now go sit in the corner!

in all seriousness, sorry to hear about your plight, but really if you have tried all that stuff I'm not sure if there is anything much else you can do. get your wiring checked again? Or wait until UFB (might be waiting quite a few years for that though depending on where you live) and use Mobile Broadband in the meantime?

sounds like you have checked everything in the house, and tried various things at the exchange. The only other thing i can think of is if there is some water getting into the line somewhere between your house and the cabinet/exchange. Do you notice the problems get worse on days with heavy rain?

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billgates

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#506293 14-Aug-2011 15:07

Perhaps, it's the cabling between the exchange and your cabinet, or the cabling between the cabinet and your house. This is something then only Chorus can look into if you can convince them seeing that you, your ISP have done all the usual checks and even have the cabling replaced.

Have you tried switching the ADSL splitter for a new one? Perhaps a bad install job?

Do whatever you want to do man.

freitasm

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#506297 14-Aug-2011 15:15

If you are connected to a LLU exchange and there's a cabinet in the middle then you will have problems. Best option would be to get a non-LLU service.

bradstewart

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#506306 14-Aug-2011 15:23

There are two cabinets connected to my Exchange but it looks like I'm on neither of them according to the Telecom map.

As for the suggestion about the splitter install job, I don't think that is it since I got the splitter installed in an attempt to fix this issue.

I have noticed this to be more of an issue during rainy times but it is not purely limited to then so I'm not sure how much of a factor that is.

Hobchild

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#506361 14-Aug-2011 18:29

Have you asked your neighbours if they are experiencing similar problems? If they are surely Chorus would listen to you.

freitasm

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#506362 14-Aug-2011 18:30

Also check the water thing - perhaps a burst pipe causing this, and when it rains gets worst?

bradstewart

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#506381 14-Aug-2011 19:10

Turns out the phone lines round here hang from poles. The work I had done replaced all the wiring in the house and right back to the pole outside the house. So that rules out a burst pipe.

richms

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#506444 14-Aug-2011 20:29

bradstewart: Turns out the phone lines round here hang from poles. The work I had done replaced all the wiring in the house and right back to the pole outside the house. So that rules out a burst pipe.

They only go to a pole for a while, then join into a larger underground cable that goes back to the cabinet with many pairs in it, where it is broken out onto the distribution frame.

They should have already tried you on another pair back to the cabinet, as the state of telecom's underground network in places is pretty dire. Also they should have tried another port as well, but they may not have done. You should be able to go months without a PPP drop, I have done on many occasions. Its not as reliable as dialup for not dropping out was, but ADSL is pretty good. I think that most of the dropouts I experiance are just maintanance that they dont bother to advise about since they are normally just after midnight-2am and all connections here drop at the same time.

If your connection is less reliable than that keep on at your ISP, you have tried more than most people do.

Richard rich.ms

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#506526 15-Aug-2011 00:13

I'd say your best bet would be to keep at your ISP and get them to place a analyser on your line for an extended period of time while you're suffering these issues. The analyser plots colorful graphs of various line stats which can then be interpreted as a given problem.

If you do get a tech out again, I've found if I watch and talk to them they typically to do a more thorough job. Might be worth getting someone out on a weekend and getting them to change your port at the exchange, the cable from the exchange to the small distribution box, which often sits up the telephone pole, and then finally the last bit of wire from the pole to your house.

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