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94 posts

Master Geek


#89252 29-Aug-2011 17:20
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Helpdesk is hopeless as we know and I have PM'd the guys on here for help but in case someone has had the same issue it doesn't hurt to ask.

  1. Our PIN is not being accepted when checking voicemail.  It did this at the outset and a factory reset fixed it but not at this time.  We can get messages via email but cannot change our answerphone settings.  Any ideas?
  2. A friend switched to Genius last week and she is still without phone.  All looks great on the router and at Orcon's end but any calls in get the user is unavailable message (I knew that this would happen...).  Several factory re-sets and several phones later still the same result.  She's not happy at all.

Cheers in advance for any ideas or suggestions.

Edit:  We have an old phone plugged into the Genius, the wireless Genius Handset and a Panasonic paired via DECT to Genius.  I can access voicemail with the PIN using the phone plugged directly into the Genius, but not the others.  Could have relevance - at least I can delete the messages now :)


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94 posts

Master Geek


  #513905 30-Aug-2011 13:05
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Another thing that may be relevant. The tones when entered using a remote handset are incorrect. Just tried telephone banking and it was completely wrong, then phoned a business and entered in a three digit extension number and got the wrong person. Is there a way to check what tones come from what button?

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