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268 posts

Ultimate Geek

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#90423 21-Sep-2011 16:03
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So we have been building a house for 2 years (long story) in a subdivision that is now almost full of houses (Fairview Heights, Albany). I go to move my Orcon plan over to the new house and all good for connection at the end of this month. I get a call from some company who work for Chorus (verizon?) late last week who said they need to install cards into the cabinet (excahnge?) and then I will be able to have my broadband. I think they said it will be done within 10 days). Today I get an email saying I will not be able to get connected until Sept 2012. So what gives?

It seems very odd for it to take that long (standard email was sent out maybe) especially since I had a call saying hardware is going in.

Have asked for further explanation from Orcon and hopefully someone in the provisioning team calls me. I will also call Telecom and see if they can get me connected.

For some reason I just knew it would not go smoothly. Still hopeful, I have 7 working days to get it sorted.

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  #524158 21-Sep-2011 16:22
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vision stream, not verizon.


presumably your exchange is full.
the bad news is that because Fibre is coming it probably isn't worth them installing new line cards etc.

However the good news is that fibre is coming!

http://www.chorus.co.nz/ch-ournetwork

have a look at that site and see if your new house falls within the 'year 1' fibre zone. alabany does, but obviously albany ismassive, so your place might not.

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  #524244 21-Sep-2011 18:48
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if the wired option doesnt pan out, try a wireless isp such as woosh, or compass. there might be others that cover your area too.




 
 
 
 


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  #524257 21-Sep-2011 19:34
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Look on the Telecom Wholesale maps and see what exchange/cabinet you fall under

www.telecomwholesale.co.nz/maps




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Ultimate Geek

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  #524278 21-Sep-2011 20:31
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Thanks for the replies.

Property does not fall under the Fibre year 1.

Exchange is Browns Bay.

Mixed messages. I will keep investigating.

 

Orcon message

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  #524281 21-Sep-2011 20:36
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Looking at the coverage maps from the Browns Bay exchange every part of Fairview Heights is covered by a cabinet.

Without knowing your exact address there isn't a lot more anybody can tell you.

The $11 message with Orcon is simply because you're not within their ULL coverage footprint.



I fix stuff!
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  #524300 21-Sep-2011 21:40
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Hi

Its quite possible someone in Provisoning just put in a random date, as the date was unknown due to the card install.

PM me your login name and I will get it looked into for you.

Browns Bay cabinets are very new, so unlikley there is no port for you. They have heaps of spare capacity slots.



268 posts

Ultimate Geek

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  #524396 22-Sep-2011 08:23
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PM sent, thank you Sounddude.

 
 
 
 




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Ultimate Geek

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  #524598 22-Sep-2011 13:17
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Just an update, I have been contacted by Orcon and I will have broadband connected on Friday 23rd one week early so great work and thank you very much Orcon.

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  #524648 22-Sep-2011 15:01
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thats great news :)







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Ultimate Geek

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  #525145 23-Sep-2011 18:15
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any chance someone can reconnect my phone for current house. Not suppose to be disconnected until 30th.

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