no internet for over a week

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › no internet for over a week

Kelem

188 posts

Master Geek

#90480 22-Sep-2011 10:26

They say its part of a bigger problem - here in Auckland, trying explaining that to teenage daughters :(
so pathetic its sad.

They don't seem to want to listen when i explain its happened before.

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb

NZCrusader

646 posts

Ultimate Geek
+1 received by user: 230

#524506 22-Sep-2011 11:15

Have you tried basic troubleshooting approaches:

1) Check all cables are plugged in, and all cables are not damaged etc.
-Phones work ?

2) Restart modem/router.

3) Access modem/router via web interface:
-Check you have sync to a cabinet / exchange.
-line status up ?
-Username & pwd have the correct entries in ?

*Is the DNS settings correct ? Can you ping www.google.com from cmd prompt ?

4) Tried another modem if applicable.

5) Called SS support:
-Line test performed.
-Port reset.
etc etc..

NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

Kelem

188 posts

Master Geek

#524523 22-Sep-2011 11:33

Hi yes have tried all the usual suspects, router reports as connected its a old Dlink 502T and i have a spare that works as well, have done the line test thing and they said it had a fault and where going to send someone out last Sunday then Monday then nothing till i rang yesterday and now they can't say.

So who knows

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb

richms

29098 posts

Uber Geek
+1 received by user: 10209

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#524533 22-Sep-2011 11:49

I keep having an ongoing issue with slingshot where PPP never comes up, just says something about LCP down in the status.

Annnnnyway, it seems that changing the username between @jetbuster.co.nz and @slingshot.co.nz and hitting connect a few times will make it come up, just hitting connect on its own doesnt help.

Richard rich.ms

kiwigeek1

637 posts

Ultimate Geek
+1 received by user: 12
Inactive user

#524539 22-Sep-2011 11:57

had same problem with telecom.. seemed they hired a new tech whom
when came out here to plug in a new customer always seemed to unplug our cable
in the patch box on the street somewhere

happened 3 tines and it would take 3-4 days to get it fixed

kiwigeek1

637 posts

Ultimate Geek
+1 received by user: 12
Inactive user

#524546 22-Sep-2011 12:02

see if you can get some error stats and check crc errors

if it says line down or you watch it come up and then drop will give you some idea

line down is them unplugged it..

line coming up and down we had also.. when it rained lots seemed to
get wetness in a cable on street somewhere.. always came good when
it dried out problem never fixed though.. happens
randomly like that.. but lately it might drop and be slower
speed until it dries out

also a friend had a fauly router (4 port wireless).. telecom sent him a new one and fixed the probllem

but helps if got own spare one to check to confirm it..

i think his cat k9 bite through the cable from phone and maybe shorted it out enough causing damage
on the phone jack side of things

Kelem

188 posts

Master Geek

#524547 22-Sep-2011 12:03

Unfortunately, i have a copper line overhead from across the road and in periods of really heavy rain it has been known to cause a problem, especially just afterwards for some reason.

Telecom used to come around and twiddle in the little grey pillar and fix things, i always wondered if they where robbing a line from someone else and sharing the problem.

cheers

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb

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Kelem

188 posts

Master Geek

#525367 24-Sep-2011 16:46

Had a chap from chorus come to check the house, all 100% i knew it would be, I wired it myself and has been fine for 10+ years since.

Only got someone here by bagging then on facebook.

Times have changed!

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb

freitasm

BDFL - Memuneh
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#525372 24-Sep-2011 17:06

So it's not a Chorus problem, back to Slingshot then?

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Kelem

188 posts

Master Geek

#525452 24-Sep-2011 23:31

100% back at Slingshot, spot on.

Had a very interesting talk to chap from Chorus.

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb

Kelem

188 posts

Master Geek

#525517 25-Sep-2011 10:52

I will spend tomorrow looking into broadband from another supplier or even just changing everything, I spoke to telecom they want NZ$100 + 60 and change to rejoin them or else go on a 12 month contract.

I am so over being on contracts.

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb

richms

29098 posts

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#525630 25-Sep-2011 21:06

Orcon offer no contracts.

Dont go on orcon is all I can say however. Sllllllloooooooow

Richard rich.ms

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Kelem

188 posts

Master Geek

#526122 27-Sep-2011 11:18

One phone call from the Senior Technician at Slingshot and fixed within 24 hours.

Happy to have BB back!

SGSII I9100 4.0.3, D0KG2, OMEGA v7.0 Black Blue - XWLP3
GALAXY TABLET 7.7 rooted
IPAD 3, 3G, 64Gb