So I called Orcon yesterday to increase my data allowance.  I let them know that my billing cycle started fresh the next day and said I really needed to increase the allowance by then "no problem" I was told, he would action it right now.  This was to the accounts section.

The next morning I logged in and no.. still on the old allowance...

Called Orcon support, this time I went through to  technical support and told them what had happened and the guy said he could see a request had been put in but nothing had been done.  He put me on hold and went off to check with his team about it.. He came back about 5 minutes later to inform me he couldn't find anyone in his team.

I said I really needed the data this month and he said he would talk to them and ring me back soon.

Of course he never called back.

Really disappointing.  Have messaged a couple of orcon staff on here that have helped me in the past with issues but no reply and really its pretty sad that I should have to.
I really like orcon because the actual internet service is great but their customer service is seriously terrible.
Now I doubt it will kick in until the next billing cycle..

I mean here two people at orcon basically told me that something would happen and it didn't.

I seriously hate when people promise something and then don't do it.

anyway thats the end of my rant..

updated: was a bit harsh in the first rendition :)