- When I dipped my toe in the water with a view to subscribing to the VOIP system that Genius provides, I had one overriding concern - Port Forwarding. I'll come to my home LAN setup later, but for now, suffice to say, I was reassured that the Genius Lite router provided Port Forwarding.
- With that caveat out of the way, I signed up.
- I received the router and proceeded to configure it to provide for my peculiar needs. My LAN consists of - for our purposes here - four servers: a DNS, a web server, a mail server and a development server. Let's say that the web server had a static IP of 192.168.0.7, the DNS had a static IP of 192.168.0.3, the mail server had a static IP of 192.168.0.4 and the development server - another web server in fact - had a static IP of 192.168.0.2.
- As you will see from the above, my LAN was on a 192.168.0 network. The Genius comes preconfigured for a 10.1.1 LAN. Simple though to change the Genius to a 192.168.0 LAN. [Select "Advanced Settings->Local Area Network Settings" and enter the appropriate modem's IP address.] I changed it to 192.168.0.1. As I did this, the IP address pool changed appropriately. It appeared to be working at that stage, although - because it wasn't live, I wasn't able to test it.
- When I was switched over to the Genius routing from Orcon, I had to reset the modem to its factory settings. This wasn't an issue for me because the changes that I had made to that point in time were for testing purposes only.
- Now however, the fun started.
- I began my setup as above. In addition, I configured Port Forwarding - ["Advanced Settings->Portforwarding"] to provide for the following:
- Port 80 - TCP -Apache - to my server on 192.168.0.7 (I'll call it 7)
- Port 443 - TCP - Apache - to 7
- Port 25 - TCP -SMTP to my mail server - 192.168.0.4 (I'll call it 4)
- Port 25 - UDP -SMTP to my mail server -4
- Port 110 - TCP - POP3 to my mail server -4
- Port 110 - UDP - POP3 to my mail server -4
- port 587 -TCP - IMAP to 4
- Port 587 - UDP - IMAP - to 4
- Port 53 - TCP - DNS - to my DNS Server 192.168.0.3 (I'll call it 3)
- Port 53 - UDP - DNS - to my DNS Server 3
- Port 8820 - TCP - Apache - to my development server 192.168.0.2 (I'll call it 2)
- That looks like a simple setup you might think - as did I. Prior to subscribing to Genius, I had a Netgear N150 Modem/Router which worked simply and flawlessly.
- However, it was now that the fun started. As you will see from 3 above, my LAN included a development server where I did experimental and development work - hence the name. Thus, if I wanted to access a web site I was developing that was on the development server, I had to have Apache proxy the URL to point to that machine. I also had the development machine Listen on a range of ports other than Port 80. The range was 8820 - 8829.
- The Genius router spewed at that. There was just NO WAY it was going to receive the URL back from 7 with the port appended by Apache's proxy and then send it on to 2 as I had configured it to.
- In addition, any local requests for a domain whose Authoritative DNS was mine - ie domains that I owned and were originating from my DNS - were sent to the router's home page. That is, local Port 80 requests were not being forwarded - even to 7.
- So now I saw two problems:
- No local DNS resolution
- No proxy requests were being delivered appropriately.
- I needed to test the efficacy of the system so I went to host-tracker.com, entered the URL of one of the domains that I was hosting and - to my dismay - found a huge failure rate. For example, out of 60 requests, 28 failed. And that was a good result. I thought it might be my DNS server, and so reinstalled it from the ground up. No change. I tested that it wasn't the DNS by going to centralops.com and doing an Nslookup from there. No errors reported. (I wanted to do the queries remotely so that I was seeing what the world at large was seeing.)
- I started pulling my hair out. Something so simple and common was now becoming the giant - or to put it another way, the tail was wagging the dog.
- So, on to Orcon's help desk.
- I want to say at the outset that I have only admiration and applause for the people manning the Help desk. Over the last three weeks, I have spent a huge amount of time with them and found that they were trying to help as far as they could.
- Eventually, I got through to IINET who provide the Genius to Orcon. I wanted to know from them what brand the router was so that I could - if possible - use the documentation for the original to resolve the problem. Unfortunately, the best that I could get from them was that it was a Belkin clone. The model number that the person gave me was F1PI1243EGau. This didn't help. Because it was a clone, and a cut down version at that, I was stumped. Also the fact that it was a Belkin was a decidedly bad bit of news on its own. I've had a bit of experience with routers over the years and one brand I steer clear of is Belkin.
- Anyway, to cut a long - a very very long - story short, I got to the point where it was obvious that the router was the problem and would never work.
- I told Orcon that I needed to go back to the pre-Genius position. Back to paying Telecom their $55 per month. Back to a landline.
- In the mean time, a whisper came to me about how Orcon have set up the VOIP system:
- Authentication is automatic. Each router is identified by its MAC address and is authenticated automatically at Orcon's end using that as the identifier.
- The router sends the MAC address to Orcon. In its authentication tables, that MAC address is assigned to my phone number and a one time password is generated by the system for the session.
- A glimmer of hope appeared on the horizon. If that auto authentication was turned off and I used a router with VOIP capabilities that worked, could I still use Orcon's VOIP system?
- I got the name an d model number of a router that fitted the profile - a Netgear [Yay] DVG834NH router. Let me get my hands on one and see if that makes a difference.
- So I rang PB Tech. They didn't have any. In fact none were even in their system.
- I rang Netgear in Australia. (I had to ring their Australian office rather than their helpdesk in the Philipines.) The guy I spoke to looked on their website and couldn't find the router with that model number. When I pointed out to him that I was staring at their web site with that router showing in front of me, he tried again. It wasn't until I actually gave him the URL from their own web site that he was actually able to bring it up. Hmmmm. Well, we have them, he said, but I don't know why they aren't showing up as a retail product. He made some enquiries and the answer was simple. They only supply them to ISPs - not to the genereal public.
- So back to Orcon. At this point, I was greeted by the mantra that I'd heard many times in the past three weeks - we only support the Genius. Any other router is not supported and therefore won't be able to connect. Despite my protestations that I didn't want support, that I probably knew more about the product than their support team did, I couldn't persuade them to get me one.
- And so I get to the end of the story: I'm going back to a standard DSL connection. And that pisses me off. I like to live on the edge of technology but sometimes the edge crumbles and if you don't take a step back, you'll fall into the abyss.
- Some final thoughts:
- Orcon's new VOIP product is a step in the right direction.
- I have had some callers say that the line quality ain't so good, but generally they're few and far between.
- With fibre optic cabling being laid throughout the country, it's only a matter of time before everybody has the chance to have SIP trunks to their home. The issues that I've outlined here will then have to be a thing of the past.
- I hope that Orcon will allow people like me who have both knowledge of telecommunications and a willingness to do their own setup will open their doors to let us in. They have the ways and means to do it now. I know this. The only thing that's holding them back is the fear that a floodgate will be opened and they won't be able to handle the deluge.
- With an appropriate VOIP router, and with the parameters for the connection available from Orcon, all they need to do is allow us to request a connection and we're away. By turning off auto authentication, they've gone one step, now let's see them go the next!!!!!!!!
