Genius Lite keeps setting my phone time an hour behind

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Genius Lite keeps setting my phone time an hour behind

r0bbie

259 posts

Ultimate Geek
+1 received by user: 24

#90740 28-Sep-2011 17:33

Has the genius voip service been updated to daylight savings because when i set my phone to the correct time and the phone rings it sets it back an hour - or is it a config on the box?

Splatty

94 posts

Master Geek

#526920 28-Sep-2011 19:43

In the modem config there's an option to adjust for daylight savings time, amongst other options (go Advanced Settings / Modem Time Settings). Try that.

Having said that, I changed the time on my handset on Saturday night and it stayed correct - even though in the router's config as above I did not have the box ticked and the time on the config page was wrong... go figure.

r0bbie

259 posts

Ultimate Geek
+1 received by user: 24

#527428 29-Sep-2011 21:35

Saw the same setting but hasnt made a difference

dirtbag

33 posts

Geek
+1 received by user: 4

#529198 4-Oct-2011 21:51

The modem does not appear to have been updated with the New Zealand daylight saving settings. My modem is still showing the time as GMT +12.

Sounddude is there a fix for this in the wind?

If it doesn't fit. Get a bigger hammer!

bazzer

3438 posts

Uber Geek
+1 received by user: 267

Trusted

#529311 5-Oct-2011 08:04

I've always had a similar problem on Orcon+, but if I recall I think my phone gets set to UTC.

Sounddude

I fix stuff!
1935 posts

Uber Geek
+1 received by user: 640

Trusted

2degrees

Lifetime subscriber

#529388 5-Oct-2011 09:54

dirtbag: The modem does not appear to have been updated with the New Zealand daylight saving settings. My modem is still showing the time as GMT +12.

Sounddude is there a fix for this in the wind?

Yup, I am sure we can resolve this.

Will report back.

r0bbie

259 posts

Ultimate Geek
+1 received by user: 24

#531264 9-Oct-2011 20:56

Any update soundude?

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quentinreade

355 posts

Ultimate Geek
+1 received by user: 128

Trusted

2degrees

#532274 12-Oct-2011 11:19

Hi all,
A fix is in the works, no ETA on rollout yet. Thanks.

Comms chap

2degrees

vlmnz

2 posts

Wannabe Geek

#535707 20-Oct-2011 17:23

Hi there,
Any solution yet? My cordless phone, used with Genius Lite set up keeps resetting to an hour bfore all the time too.

quentinreade

355 posts

Ultimate Geek
+1 received by user: 128

Trusted

2degrees

#535978 21-Oct-2011 09:10

Hi, still no ETA I am afraid, but we are working on it.

Comms chap

2degrees

vlmnz

2 posts

Wannabe Geek

#538896 28-Oct-2011 21:57

Still not fixed.
Seriously, how hard is it to change the time??

Splatty

94 posts

Master Geek

#538906 28-Oct-2011 22:18

If Orcon wait till April it will come right all on its own.

New World

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dirtbag

33 posts

Geek
+1 received by user: 4

#539189 30-Oct-2011 08:42

Hi Guys,

Had a bit of a breakthrough on this just now.

After doing some work to my wiring which involved powering down the Genius unit i observed that the time had reset back to the beginning of this year. After several days it had not updated at all which it should have done being that it appears to be synced to a NTP server.
On the time management page you have a drop down box to select the time zone. My unit was set to (GMT+12.00)NZ. I then noticed in the list an option for (GMT+12.00) Auckland, Wellington which i tried out of curiosity and about 30 seconds later the time updated to the correct NZ DST time. A quick inbound phone call and all my phones have updated to the correct time.

Can i suggest if you already have not done so try selecting this option and see what results you get.

If it doesn't fit. Get a bigger hammer!

r0bbie

259 posts

Ultimate Geek
+1 received by user: 24

#539201 30-Oct-2011 09:06

Thanks for that - it works perfectly - but in my case it was set to auckland and i changed it to nz

Thanks for that!