I've called their 0800 number twice tonight, pressing option 2 which is "to join or make an inquiry".
The first time (6pm) I was waiting to speak to someone for over 20 minutes before giving up (had places to be) and right now (10:30pm) I've been waiting for 40 minutes and I'll keep waiting on speaker phone until my mobile dies or someone actually answers.
They don't have a "thank you for waiting" or "you are number # in the queue". Just really really bad music.
Are they always this bad?