Orcon Genius Gave me an Auckland phone number

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Genius Gave me an Auckland phone number

lightorber

5 posts

Wannabe Geek

#90935 3-Oct-2011 23:15

Hi,

I live in Christchurch and have just switched over to Orcon Genius. I was amused to find that when my voip phone was set up they gave me a number with an 09 area code. My code is supposed to be 03. Now free calls to Auckland is all good, but not at the expense of having to make a toll call to ring my neighbor up the road. How could they do something so stupid lol?

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#528797 4-Oct-2011 06:14

You presuambly didn't port your existing number to Orcon? Simple error I'd assume.

johnr

19282 posts

Uber Geek
Inactive user

#528803 4-Oct-2011 08:08

just call them and say you would like a 03 number

Linuxluver

5828 posts

Uber Geek

Trusted

Subscriber

#528808 4-Oct-2011 08:27

lightorber: Hi,

I live in Christchurch and have just switched over to Orcon Genius. I was amused to find that when my voip phone was set up they gave me a number with an 09 area code. My code is supposed to be 03. Now free calls to Auckland is all good, but not at the expense of having to make a toll call to ring my neighbor up the road. How could they do something so stupid lol?

I just switched my Internet connection from Orcon to Telecom because Orcon wouldn't let me change my data quota without taking over my landline. I'm not on an unbundled exchange, so there was absolutely no benefit to me in having them take over my landline. Orcon's phone support is.....trying to be nice, now...."terrible". Not going there.

Switching to Telecom with a reduced data quota (60GB) will save me about $100 / month.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

lightorber

5 posts

Wannabe Geek

#529044 4-Oct-2011 14:12

Yeah they forgot to port number, telstra being stingy.

Morph

190 posts

Master Geek
Inactive user

#529352 5-Oct-2011 09:14

lightorber: Yeah they forgot to port number, telstra being stingy.

Or Orcon not requesting it correctly..

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#529360 5-Oct-2011 09:33

lightorber: Yeah they forgot to port number, telstra being stingy.

How Orcon forgetting to port the number makes TelstraClear "stingy"?

lightorber

5 posts

Wannabe Geek

#529488 5-Oct-2011 11:40

Orcon tried to say Telstraclear were refusing to port number and it was propitiatory to TC. I checked this out and Orcon were telling porkies. Sorry Telstraclear you not stingy after all lol

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

kasidis

20 posts

Geek

#530081 6-Oct-2011 13:40

Im with orcon and recently relocated from Auckland to Kaikohe Northland and requested to change my plan to the orcon genius and have my number changed, its now nearly been 3 months and I have only just recently got the broadband connected, and am yet to have my ph line connected because Orcon agents keep telling me I can use my 09 auckland number in kaikohe because they have the same area code?

when advised NO i cant use it it just does'nt work and when told if local numbers call me they will b charged to call an auckland number, and if you try to call the auckland number it will say it does'nt exsist anyway, agents still hve not clicked and many a jobs have been logged to the provisioning team,1 agent even read the notes to the provisioners saying "customer wants to port number to kaikohe" I advised him I do not want to port my number Im not coming from a different telco company.. I just want my number changed to this local calling area.. I've even selected a number.. and YET I still wait paitiently..

tonight I will be calling them up and probably going to start demanding to speak with a manager 3 months is just to long to be waiting for a blinken phone.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#530102 6-Oct-2011 14:03

A number can only be allocated and issued within the same LCA (local calling area) to which it applies. This is how the NAD rules work.

This means an Auckland number can't be allocated to a customer in Kaikohe, however Orcon would probably set up forwarding from your Auckland number to a Kaikohe number, no doubt for a free. Your number can't be "moved" to the Kaikohe LCA because it's an Auckland LCA number.

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#530109 6-Oct-2011 14:13

He's not asking to move the number sbiddle, he's asking for a new number.

lightorber

5 posts

Wannabe Geek

#530353 6-Oct-2011 20:38

Well Orcon has lost their chance for me to forgive them for being useless screw ups, they will be losing our account as my phone was promised to be connected within two days and and now we heading to the fifth. All they do is use stall tactics and come up with rubbish excuses. I'm afraid unless they can suck it up and provide 6 months free service then they are gone. Should have stayed with telstraclear. I reccommend noone touches Orcon with a 10 foot barge poll as they are completely useless.

kasidis

20 posts

Geek

#531587 10-Oct-2011 16:39

yeah im fully aware on how LICA's work etc, and thats Y I have pretty much advised the orcon agents what needs to be done.. by changing my auckland number to a kaikohe local calling number, but they don't seem to understand.. a simple task..