[Snap] Snap down?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap down?

friedCrumpet

271 posts

Ultimate Geek

#91034 5-Oct-2011 12:45

Lost connection to my home machine about 25 minutes ago, and http://snap.net.nz/ won't resolve let alone show me a website.

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1363 posts

Uber Geek

Lifetime subscriber

#529535 5-Oct-2011 12:49

Same here, Total loss of ADSL Broadband, (churton park), and Snap site is down also.

Snap On Twitter:

SnapInternet Snap Internet
Hi everyone, there is a known issue with some services at the moment. Please be patient as our team works to resolve. Thanks ^PR

lduncan

189 posts

Master Geek

#529537 5-Oct-2011 12:52

Correct, dsl services plus fibre and snap voice are all down here. Seems they've totally fallen off the map.

SteveON

1916 posts

Uber Geek

#529542 5-Oct-2011 12:55

Never been a better time to go out :oP

jnimmo

1097 posts

Uber Geek

#529543 5-Oct-2011 12:55

I was just saying to someone the other day we could get rid of our second ADSL connection because Snap just don't go down..
I can connect to some other Snap ADSL IP addresses but that is about it. At least their phone is now ringing again

jjnz1

1363 posts

Uber Geek

Lifetime subscriber

#529546 5-Oct-2011 12:59

jnimmo: I was just saying to someone the other day we could get rid of our second ADSL connection because Snap just don't go down..
I can connect to some other Snap ADSL IP addresses but that is about it. At least their phone is now ringing again

Haha same here.

Using our trusty VF ADSL for now. For some reason, we have gone over our cap, so are at dial up speeds with VF. :(
Also means our Terminal server doesnt work well because of the reduced speed.

Bring back Snap!

friedCrumpet

271 posts

Ultimate Geek

#529548 5-Oct-2011 13:05

Looks like things are back - I can access the snap website and my home machine again.

orconuser121

46 posts

Geek

#529557 5-Oct-2011 13:15

I'm in Hastings and PPP auth wasn't working for half an hour or so.
All up and running now however...

One thing I noticed too was their 0800 number was down.

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mattRSK

822 posts

Ultimate Geek

Trusted

#530524 7-Oct-2011 11:35

Wow what is going on Snap. The University internet is so slow. Never been this bad before.

Klipspringer

2385 posts

Uber Geek
Inactive user

#530581 7-Oct-2011 14:38

Lots of problems with snap of late.

jjnz1

1363 posts

Uber Geek

Lifetime subscriber

#530584 7-Oct-2011 14:52

BraaiGuy: Lots of problems with snap of late.

Name 2 not counting the last week?

Klipspringer

2385 posts

Uber Geek
Inactive user

#530592 7-Oct-2011 15:14

jjnz1:
BraaiGuy: Lots of problems with snap of late.

Name 2 not counting the last week?

Um.. no point. My main problem from last week (slow response and timeouts to google services) is still a problem this week.

And I had this same problem about a month ago. It lasted a few days and then just miraculously fixed itself.

But generally, Snap is very good. Just wish they would sort this problem out.

jjnz1

1363 posts

Uber Geek

Lifetime subscriber

#530608 7-Oct-2011 15:46

BraaiGuy:
jjnz1:
BraaiGuy: Lots of problems with snap of late.

Name 2 not counting the last week?

Um.. no point. My main problem from last week (slow response and timeouts to google services) is still a problem this week.

And I had this same problem about a month ago. It lasted a few days and then just miraculously fixed itself.

But generally, Snap is very good. Just wish they would sort this problem out.

We here rely heavily on Google Apps services etc, as well as youtube and have not noticed any impact when on Snap...

Could it be a setting of yours?

Klipspringer

2385 posts

Uber Geek
Inactive user

#530612 7-Oct-2011 15:53

jjnz1:
BraaiGuy:
jjnz1:
BraaiGuy: Lots of problems with snap of late.

Name 2 not counting the last week?

Um.. no point. My main problem from last week (slow response and timeouts to google services) is still a problem this week.

And I had this same problem about a month ago. It lasted a few days and then just miraculously fixed itself.

But generally, Snap is very good. Just wish they would sort this problem out.

We here rely heavily on Google Apps services etc, as well as youtube and have not noticed any impact when on Snap...

Could it be a setting of yours?

Thats what I though too. But did some traffic sniffing and there are timeouts and slow responses to some of the google servers. Got a response from Snap and they have admitted there is a problem, and they actively trying to solve it.

GeoffisPure

459 posts

Ultimate Geek

#530770 8-Oct-2011 02:22

I've noticed it taking longer to connect to Google recently, too.

kiwirock

685 posts

Ultimate Geek

#531043 8-Oct-2011 22:43

I think they're still having major problems with routing.

Facebook's static.ak.fbcdn.net hostname resolves to: a749.g.akamai.net [202.124.127.104]

So Facebook is not working on Snap.

Sydney Herald www.smd.com.au resovles to a1040.g.akamai.net [202.124.127.105]

So that's not working either.

If you then do a tracert to those IP's on the same subnet in question here's how they resolve:

a749.g.akamai.net [202.124.127.104]

&

105.127.124.202.static.snap.net.nz [202.124.127.105]

So it appears to me it's possibly a route issues to Snap's Akamai caches? Or outside of Snap but still Akamai related?

Gavin.

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