I received my txt confirmation of connection being ready from Orcon on Tuesday (at the most convenient time of 6am) and picked up my Genius modem and set it up yesterday. The Internet light never came on, so after an hour and a half I gave their help line a call (perhaps the most painful wait "music" ever - 45 minutes of the same Internet factoid getting cut off halfway through and then repeated - finger nails down a blackboard would have been preferable). They tracked it down to my account never being attached to the connection/line and said a ticket would be raised and someone would fix it and call. I followed up again today but they couldn't give me an idea of time frame.

Has anyone else had this issue and know how long it is likely to take to resolve? I need to work out whether I can use it to work remotely next week or not.

Cheers.