Switch back to old offpeak plan?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Switch back to old offpeak plan?

Anbo

104 posts

Master Geek

#91523 14-Oct-2011 22:48

So 2 weeks ago, Vodafone came knocking at our door offering us some nice deals. At first we signed up and were told we had 10 days to cancel if we changed our mind. Within the 10 days, roughly about 4 days after, we rung vodafone and had them cancel it. Now, 10 days after we first signed up with vodafone, we were switched ISP from slingshot to vodafone, no idea how since vodafone didn't even have permission from us to do so. Finally got switched back to Slingshot today expecting to be back on our old plan, 40gb with 2am-8am offpeak, but no. Im stuck on the new 50gb plan with NO offpeak.

I rung up the helpdesk and was told we could not change back to our old plan as it is "old"

This just isn't on, we were forcibly changed to a new isp without our prior consent, and now we cant even get back on our old plan!?

What do you guys reckon?

johnr

19282 posts

Uber Geek
Inactive user

#533536 14-Oct-2011 22:50

-->" At first we signed up "

How were you forced to change ISP?

John

Anbo

104 posts

Master Geek

#533537 14-Oct-2011 22:51

We cancelled our order with vodafone expecting it to be the end of it. But surprise! 10 days later we were suddenly on vodafone, even after cancelling. I don't know how this was even possible as my father was the one that signed up to the vodafone plan, and we were told that we would have to change our slingshot details so it could be cancelled under his name, as the slingshot account was under my mothers.

I never added my fathers details to the slingshot account so he could cancel it.

johnr

19282 posts

Uber Geek
Inactive user

#533538 14-Oct-2011 22:54

You had 10 days to change your mind with no fees would be correct

The connection would of been activated and everything else,

Did you sign any paper work?

John

Anbo

104 posts

Master Geek

#533539 14-Oct-2011 22:55

Yes, we cancelled with 4 days of the salesmen coming to our door, Vodafone helpdesk later confirmed that we did cancel and that Vodafone had made a big error by transferring us to them.

I was under the impression that nothing would happen once we had cancelled, as it hadnt even begun the transfer process from slingshot

johnr

19282 posts

Uber Geek
Inactive user

#533540 14-Oct-2011 22:56

Anbo: Yes, we cancelled with 4 days of the salesmen coming to our door, Vodafone helpdesk later confirmed that we did cancel and that Vodafone had made a big error by transferring us to them

Ok much clearer now

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#533568 15-Oct-2011 00:26

i would of stayed with vodafone :P

hellonearthisman

1819 posts

Uber Geek

Trusted

#533569 15-Oct-2011 00:28

I would say vodafone owe you some compensation.
Maybe they can pay the difference to a 150GB or 250GB plan.

I find the new plans without free data are much better than the old plans.

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Anbo

104 posts

Master Geek

#533576 15-Oct-2011 02:04

The new plans may be better, but for me I reckon the old offpeak plans would serve me better, as i pull down about 500gb+ a month on offpeak

riahon

946 posts

Ultimate Geek

#533579 15-Oct-2011 06:46

Anbo: The new plans may be better, but for me I reckon the old offpeak plans would serve me better, as i pull down about 500gb+ a month on offpeak

That's a brave admission in light of the recent regulations.

scottr

262 posts

Ultimate Geek

Trusted

#533920 16-Oct-2011 10:21

Surely they're all linux iso's, right?

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#533947 16-Oct-2011 13:41

Unfortunately the information you have been given is correct from our end.

While the old plans obviously exist within our system (as some customers are still on them) there is no way to manually move customers onto them.
Despite how much we would like to be able to offer customers the ability to move onto plans no longer advertised the lockouts and design within our billing systems simply do not allow it without a programmer manually re-coding masses of your account.

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