Internet keeps dropping

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Internet keeps dropping

danielm8

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#91679 18-Oct-2011 23:24

Hey,

My Slingshot broadband keeps dropping the line every few minutes, but sometimes not for a few hours. It's been pretty bad today. Is anybody else experiencing this?

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johnr

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#534998 18-Oct-2011 23:38

What basic fault checking have you done?

danielm8

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#535012 19-Oct-2011 00:45

It happens at random, we don't have a fax or monitored alarm, and the 1 phone in the house has an adsl filter on, so I would put it down to their the ISP or the cables (will try another cable tomorrow).

Anyway, interested to see if anybody else is having the same issues.

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freitasm

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#535014 19-Oct-2011 01:02

It could be your wiring, corroded connections at the demarc point... It would help a lot if you posted your modem stats.

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wferreira

33 posts

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#535019 19-Oct-2011 05:19

Yes. Telstraclear is accessing sites ramdomly. The majority is down.

sbiddle

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#535023 19-Oct-2011 06:21

wferreira: Yes. Telstraclear is accessing sites ramdomly. The majority is down.

This has nothing to do with Slingshot, and only affected people running old Paradise DNS servers. It had no impact on customers using the recommended newer TelstraClear DNS servers.

rphenix

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#535065 19-Oct-2011 10:04

danielm8: It happens at random, we don't have a fax or monitored alarm, and the 1 phone in the house has an adsl filter on, so I would put it down to their the ISP or the cables (will try another cable tomorrow).

Anyway, interested to see if anybody else is having the same issues.

As others have stated, post the stats from your adsl status page on the router. Do an isolation test:
Unplug anything that accesses the phone line, unplug all adsl filters plug your adsl modem directly into the closest socket to where the phone lines come into the house (the adsl modem doesn't require a filter).

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Slingshot

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#535113 19-Oct-2011 12:33

If you could PM me your account number i'll take a look and see if anything obvious is wrong.

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danielm8

109 posts

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#535378 19-Oct-2011 23:09

It seems to be okay now. It hasn't happened in over 24 hours. It may have been the heavy rain downpour.

Thanks for your replies - I'll post up if it happens again.

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voicecompany

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#536327 21-Oct-2011 23:22

Its worth checking your modem to see if you have any errors reported on the DSL line. If it happens again you can check and confirm if its your line or a general problem afecting others.

danielm8

109 posts

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#536342 22-Oct-2011 00:16

It's all good now, 2 days without issues, but for the record it was DSL linestate down and the check showed connected on DNS server 2 but not DNS server 1.

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webwat

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#536473 22-Oct-2011 16:33

danielm8: It's all good now, 2 days without issues, but for the record it was DSL linestate down and the check showed connected on DNS server 2 but not DNS server 1.

I think that "check" was just pinging the DNS server, which doesn't test the connection itself but could point to modem problems. Please post your current ADSL stats such as line datarates, attenuation and SNR (noise margin) because it tells us things like distance of your ADSL line as well as an idea of the line quality. You cant get those stats while the line is down so its good to get them now while its working.

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freitasm

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#536487 22-Oct-2011 17:39

danielm8: It's all good now, 2 days without issues, but for the record it was DSL linestate down and the check showed connected on DNS server 2 but not DNS server 1.

If you suspect it is related to the rain then it might happen again. It is worth having someone coming around to check the wiring, the connection at the demarc poin, the copper to the cabinet/exchange. Or you will live with this happening again any time.

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Slingshot

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#538498 28-Oct-2011 08:25

If you suspect it is related to the rain then it might happen again. It is worth having someone coming around to check the wiring, the connection at the demarc poin, the copper to the cabinet/exchange. Or you will live with this happening again any time.

Yup, if you PM me your account or line details I'd like to put the connection on an analyser and take a close look at the line state tests that we have. It could be something physical (that as you say) is amplified in certain weather conditions - so could happen again.

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danielm8

109 posts

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#538524 28-Oct-2011 09:09

Thanks for your replies, sorry it took me so long to get back to you. Below is my line stats as of now:

Uptime: 0 days, 20:50:21
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1.209 / 15.549
Output Power (Up/Down) [dBm]: 12.5/0.0
Attenuation (Up/Down) [dBm]: 3.5/10.0
SN margin: (Up/Down) [dB]: 13.0/12.0
Loss of Framing (Local/Remote): 99/0
Loss of Signal (Local/Remote): 9/0
Loss of Power (Local/Remote): 0/0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 188 / 0
FEC Errors (Up/Down): 489 / 0
CRC Errors (Up/Down): 489 / 39
HEC Errors (Up/Down): 0 / 24

And I've sent SlingShot a PM with my account number.

Thanks :)

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