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9 posts

Wannabe Geek

#91800 20-Oct-2011 16:10
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I Joined Orcon Genius on Tuesday the service work ok that night but on Wednesday and today are not able to get in bound calls all the calls get is a voice message (Your call is unable to proceed  at this time please try again later) I called customer services and got me to reset my genius modem which worked when they called me but when i tryed calling from my cell phone or on skype I keep getting the same message.

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3644 posts

Uber Geek


  #535661 20-Oct-2011 16:17
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Got heaps of emails from Orcon NOC yesterday about this:

*** Update*** Calling issue in Auckland

Update: Engineers have identified the cause of the issue and are currently working to resolve it. There will be further updates in 1 hour time.


we are currently experiencing problems with inbound and outbound calls to Auckland.

UPDATE 13:55 - The majority of capacity has been restored, ETR for full capacity remains 1600hrs

Update: Issue extends beyond Auckland. May impact calling throughout NZ. Root cause has been identified. Hardware failure resulting in reduced capacity. Engineers are working to resolve. Additional capacity being added now. ETA to full capacity 1600hrs


Calls will have no audio on both sides, engineers are working for a fix for this.


calling to and from Auckland which includes

-any other toll bypass customers.


customer gets a recorded message to say "call is unable to proceed at this time, please try again later"


current, ETR: 1600hrs

Speedtest 2019-10-14


9 posts

Wannabe Geek

  #535665 20-Oct-2011 16:31
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i'm not from Auckland and Orcon say the problem been resolved

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