Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


martyjg67

9 posts

Wannabe Geek


#91800 20-Oct-2011 16:10
Send private message

I Joined Orcon Genius on Tuesday the service work ok that night but on Wednesday and today are not able to get in bound calls all the calls get is a voice message (Your call is unable to proceed  at this time please try again later) I called customer services and got me to reset my genius modem which worked when they called me but when i tryed calling from my cell phone or on skype I keep getting the same message.

Create new topic
Zeon
3644 posts

Uber Geek

Trusted

  #535661 20-Oct-2011 16:17
Send private message

Got heaps of emails from Orcon NOC yesterday about this:


*** Update*** Calling issue in Auckland

Update: Engineers have identified the cause of the issue and are currently working to resolve it. There will be further updates in 1 hour time.

--------------------

we are currently experiencing problems with inbound and outbound calls to Auckland.

UPDATE 13:55 - The majority of capacity has been restored, ETR for full capacity remains 1600hrs

Update: Issue extends beyond Auckland. May impact calling throughout NZ. Root cause has been identified. Hardware failure resulting in reduced capacity. Engineers are working to resolve. Additional capacity being added now. ETA to full capacity 1600hrs

-------------------

Calls will have no audio on both sides, engineers are working for a fix for this.



AFFECTED CUSTOMERS/SERVICES:

calling to and from Auckland which includes

-SIP
-LLU
-Genius
-any other toll bypass customers.

SYMPTOMS:

customer gets a recorded message to say "call is unable to proceed at this time, please try again later"

DURATION:

current, ETR: 1600hrs




Speedtest 2019-10-14


martyjg67

9 posts

Wannabe Geek


  #535665 20-Oct-2011 16:31
Send private message

i'm not from Auckland and Orcon say the problem been resolved

Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.