I'm asking on behalf of one of my clients.
Around the beginning of September they stopped receiving any emails to their @igrin.co.nz email address.
Orcon took over iGrin a few years ago. (That was another shambles but I won't go into that now)
At the time I just put it down to an email server issue at Orcon and told them to wait for a few hours and see if they start getting emails again.
Well they waited about a week and still nothing so they emailed Orcon on the 16th of September about the issue.
They got back a pretty standard email, the same day, about checking all their settings and to see if they were getting any error messages.
All their settings were correct and there were no errors, send / receive in Outlook was working OK just that there were no new emails coming in.
The client replied on the 21/9, after I spoke with them and checked all the settings again, and told Orcon that the settings were correct and there were no errors.
The reply, which arrived 2/10 so about ten days later, from Orcon was almost the exact same thing about checking settings, which they then gave the incorrect settings for @igrin.co.nz email account - These are different for the @orcon.net.nz email accounts.
They did however suggest trying to log in to the webmail which I hadn't actually thought of.
So I did that and there were also no emails in the inbox.
Checking the Spam folder and there were no new emails in there either.
I replied to Orcon on the 3/10 saying that we had checked the webmail and there was also no new emails arriving there.
Next reply from Orcon, on the 24/10, was once again the same thing about checking the email settings in Outlook!
And to top it off they have now closed the ticket, so even though the email said to reply if you still have issues, when I did reply I get am email saying that this issue is now closed and if we still have problems go to the website and log another support ticket.
Come on Orcon what the hell!!!???
Please sort out your customers email account!
P.S. The client can still send emails without a problem there just aren't any emails coming in. People sending emails to the @igrin.co.nz email address also get no bounce backs so the emails are going into a black hole somewhere.