I just switched to snap from telecom. I applied online on a Saturday, Monday night my internet was done. They called me on Tuesday afternoon to tell me that my tolls & phone line were also switched over as of then. Awesome service. That's my only recent move that I can relate.
~~Dream.Catcher~~ iPhone 4s 16 GB, Ipad2 32gb windows 7 computer
Yes broadband is with you currently and switching from old to new aswell as bringing homeline. I'm rather eager to get off this 256k/128k speedcap. I could get the account number however as it's my Dad's account not sure if I should. I have a couple more questions, currently we are on an ADSL2+ cabinet, however our router refuses to sync when forced on ADSL2+ when the plan is upgraded will it be able to sync using ADSL2+. From what I've read, the port at the cabinet must be enabled for ADSL2+ or similar. Also currently lowest ping I can get to a (NZ) server is around 90ms. From what I've seen I should be at less then ~50ms? Is this due to the speed cap that is currently on our connection, or do we have bad wiring? In the mean time I guess I will just wait patiently :(
I would need to take a look at your account and line to answer the ADSL2+ sync speed question, however as you have noted, if the account is under someone elses name you would need to have them add authority for you to access it before I could give you any details.
That ping is fairly high for NZ servers but this can be for a variety of reasons. We may be able to see if there is something causing both problems if you give us a call on 0800 89 2000, or I can help you here if you can get access to the account from your dad =)