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58 posts

Master Geek


Topic # 92139 27-Oct-2011 16:33
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Signed up to the phone/internet bundle package last week and only got a call now call from their support wanting extra $50 so they can move me from Red to Telecom. No other ISP has ever done that before. Is it worth the extra 50 to switch? Is it even mention in the website? I try to look for it but cant seems to find it. What's your opinion?

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1747 posts

Uber Geek
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  Reply # 538227 27-Oct-2011 16:52
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Its pretty common for ISPs to pass on a 'churn fee' which Telecom Wholesale charge them, onto you, when you shift from one provider to another, even though no physical work is required.

Moving from the red network to wholesale gear will require physical work at the exchange afaik, so seems fair that they charge you for this, although you could possibly ask to internalise it into a 12 month contract or similar like they do with the $99 connection fee



58 posts

Master Geek


  Reply # 538232 27-Oct-2011 17:01
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I signed up with the 1 year unlimited internet plan w home phone. Didn't expect another connection fee would show up, the original rep didnt even mention that last week. Kind of surprise by it. Like you said, you think they would waive it as I am signing on one year contract. After seeing a few treads about their speed trouble, not sure if this worth the drive even if I pay the extra $

 
 
 
 


69 posts

Master Geek

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  Reply # 538235 27-Oct-2011 17:07
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Hi Droan,

This doesn't sound right. Slingshot doesn't charge an activation fee in the scenario you describe. Drop me an email and I'd be happy to look into it for you.

scott.page@team.slingshot.co.nz

Regards

Scott
 



58 posts

Master Geek


  Reply # 538269 27-Oct-2011 18:59
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Well, Scott. I thank you for a quick response and a quick solution. Had a call half an hour ago by the same rep who advised me about the $50 and said and i quoite "I had a call from General Manager to ask me to waive the connection fee". So good on you and the rest of the Slingshot team. You manage to convince me that Slingshot is worth a try and I will tell everyone I know about this positive outcome. 
And thank you Geekzone for providing such a wonder forum that we as consumer can interact with companies in such a easy way.
Look forward to Slingshot's service! 

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Ultimate Geek
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Slingshot

  Reply # 538490 28-Oct-2011 08:05
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sapage: Hi Droan,

This doesn't sound right. Slingshot doesn't charge an activation fee in the scenario you describe. Drop me an email and I'd be happy to look into it for you.

scott.page@team.slingshot.co.nz

Regards

Scott
 


Thanks Scott! =)




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