Slingshot

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot - a WORST place to BE

droan

58 posts

Master Geek

#92578 2-Nov-2011 08:53

OK, anyone else wants to join slingshot, think again. I get inconsistentpricing everytime i got some reply by their reps. Due to more surprise than i can handle, i just canceled signing up with them. More detail below

I already post about the activation fee surprise before, Slingshot team at GZ help me solved it. It was a mistake on their part and i got bs that I didnt need That was 2 weeks ago and because they mixed up the process, i had to wait until next month for change over because of the exisiting billing cycle.
Then i got a confirmation mail advicing a totally different home line pricing then they advice me during sign up. They now wants $51 instead of $45 when i first made the inquiry. I called the sales and ask why and they said because I m on the cabinised exchange or some bs. I decided this isnt worth the hassle so i cancel the whole deal.
After I hang up the phone i jump on their web site and guess what, the location still identify my phone as $45 not $51. So here it is. A better place dont muck thier customer around like this.

I know you may say well it's only $5 diff why kick the fuss? Well, money isnt the issue. For a big company like them who obviously cant get the simple things sorted, how can they help you when big issue comes up?

Beware if you are wanting to migrate to Slingshot. It's A WORST place to be.

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1819 posts

Uber Geek

Trusted

#540199 2-Nov-2011 09:09

There database must not be upto date. If your area has been cabinetised and you want the cheap phoneline then you have to connect to the exchange and that would mean slow broadband.
Slingshot is doing you a favour by not doing that, it's just sad there database is out of date which results in misleading advertising.

RedJalapeno

65 posts

Master Geek

#540240 2-Nov-2011 10:47

Wouldn't 'worse' be a better fitting word?

droan

58 posts

Master Geek

#540252 2-Nov-2011 11:10

Worst, worse, take your pick. Its just sad this is how they do business. They might even be thinking so what we lose this customer, plenty of fish are out there as long as we keep going what we did. For their sake I hope this mentality isnt true.
Why bother with a website with a false advertising? If it said something that is on their official web site you think they should at least honour it?!
How would you feel if at the end of a meal a place charge you $30 instead of $25 listed on the menu becos "oh sorry we havnt update the menu yet"?!

sapage

69 posts

Master Geek

Trusted

#540678 3-Nov-2011 12:27

Hi Droan,

I'm a little surprised by the above comments after I personally fixed the initial problem for you.

I will 100% honor any price that we have made to you.

Infact, because you've had a rough time, I will arrange for 2 months of free homeline and broadband if you would still like to join Slingshot, and I will support you personally through the transition. How does that sound?

Regards

Scott
Scott.Page@team.slingshot.co.nz

ScottP

Chainsaw

357 posts

Ultimate Geek

#540919 3-Nov-2011 21:58

It's a bit like them ringing me about a week ago offering a cheaper homeline. I decide to go with them, when they ring back a few days later I then find out to get what I have with telecom is actually going to cost me more!!

uuummmm - no thanks.

hddog

5 posts

Wannabe Geek

#541836 6-Nov-2011 23:22

Well I had a screw up when i signed up for the better network, the website said my exchange was setup up for it, it wasnt properly so they (chorus) put me on the telecom equipment - standard speeds 4mbit I packed a mental all advertising pointed to better network.GRRR. they kept trying to setup (chorus) for about a month i think. No go...GRRR . When i rang i got real confused with the problem , im not a techy.
Anyway got Scott involved, top dudes ringing me left right and centre to explain and try and fix. Chorus finally got there stuff together (they kept cutting my phone and internet off for days(or so)at a time. GRR chorus - ie telecom. I ended up with compensation for the trouble (cool) and a new modem (as my haewei modem (from vodafone)was getting drop offs).

end result "better network" hell yeah.

even in big business errors happen and communication between contractors and stuff gets muffelled. I no it shouldnt but it does (im in retail) its all bout the "after care".

Everybody has their own experiences, I dnt htink I was too rude to Scott and the team but problem was fixed in the end so cool.
Now theres a new problem with speed on peak times and stuff with the new plans. I have submitted a docket for it , same problem as others , also posted a message to scott on here with docket number. I will sit back and wait for this to be corrected too. These new plans are huge and i can imagine the new and upgrades happening and till it evens its self out just hold on.

Scott is doing his best to deal with your concerns and mine were sorted.

also Ive been on a few ISP's slingshot is the best speed ive had, service was better than vodafone , world exchange. The big boss actually contacts you back, awesome that, he gives out his email to hear from you.

cheers guys

droan

58 posts

Master Geek

#541957 7-Nov-2011 11:30

I hate to think if Scott is poached to another telco. Wont surprise me if he did with the way he is handling things!
I also own a small business and in our hospo industry and we have a saying:
Customer is always right, even if they are wrong!
I understand if the ground staff could have given misleading info to customers which may had a different terms and condition set upon in the boardroom. To ensure a great transition, we had staff meeting/training to ensure what the boss wanted is convey to the staff and to customers (I call it generating good will). You lose some in the short run to gain the long term customers.
While its great that Scott is personally involved in resolving the ups and downs for us (which I am really appreciated), there in lays the true problem. It shouldn't take a GM of a company to solve what I would consider a technical/new install's department's issue. I had a moto for my staff "You are empower to make decisions so the customer will come back"
What Scott is doing is like rescuing Rena. Although it's great that it's getting sorted, but the damage has already been done by others. Its a challenge every business faces everyday.

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sapage

69 posts

Master Geek

Trusted

#541961 7-Nov-2011 11:42

damned if I do... damned if I don't?

One has to lead by example. You will see more and more positive ngagement from Slingshot in supporting customers. On geek zone, and also other mediums.

ScottP

droan

58 posts

Master Geek

#541974 7-Nov-2011 12:03

I yet to see a confirmation letter from Slingshot with all the things we discussed. If it take 5 to 10 days to get the change over done, may be now is the time to do it?

Cheers

nickb800

2719 posts

Uber Geek

Trusted

#541979 7-Nov-2011 12:18

droan:
I also own a small business and in our hospo industry and we have a saying:
Customer is always right, even if they are wrong!

Its a bit different to the hospo business - there if you mess up an order they get a free meal or drink that night, and then thats it. Its not really viable for telco to honor a lower price for the duration of a contract, just because of one mistake at the beginning. If they do this for you (as it seems scott has here), be grateful!

1004 posts

Uber Geek

Trusted

Slingshot

#542034 7-Nov-2011 14:22

Hi droan,

I have sent my details to your email address as discussed, and am sending out the confirmation letter this afternoon for you =)

I'll give you a call closer to your switchover date and make sure everything is ok

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

droan

58 posts

Master Geek

#542067 7-Nov-2011 15:25

nickb800:
droan:
I also own a small business and in our hospo industry and we have a saying:
Customer is always right, even if they are wrong!

Its a bit different to the hospo business - there if you mess up an order they get a free meal or drink that night, and then thats it. Its not really viable for telco to honor a lower price for the duration of a contract, just because of one mistake at the beginning. If they do this for you (as it seems scott has here), be grateful!

Its not really, with the follwing example you be the judge if its viable for them (or your business)

Imagine in my facebook/tweeter:

Had a terrible dealing with "x" co, cant get everything right, will not recommand if you want to switch over to them" 100+ like

Or Maybe:
mate: So, how's your day been?

me: bad day, very frustrated with "x"..............

mate: really? well maybe I shouldnt join them too?!

me: are you kidding me? of course not!

or

mate: about to move to a new flat and get some services hook up, any idea who to try?

me: anyone but "X" and here's why,................

mate: damn Thanks for that!

Now imagine he starts telling his mate about my exp? and the one after that so on?

A smart business practice will not let this happen. Unless you dont care about the business anymore.

Why should one feel graceful when one who is paying for a service?! Its not a case of I should free grateful, but its the case of that's the right thing to do! I was prepare to take my business elsewhere but they did the right thing and now I am back and will become one of their advocate.

And with that I want to congrads Scott, Peter and rest of the Slingshoters for their outstanding service. Like Scott said, he leads by example and I am sure Slingshot will be a BETTER place to be if they keep up with this level of customer service.

nickb800

2719 posts

Uber Geek

Trusted

#542127 7-Nov-2011 17:44

droan:
A smart business practice will not let this happen. Unless you dont care about the business anymore.

A smart business will balance the cost of putting things right with the reputation benefit of doing so.

Having the best service isnt Slingshot's major drawcard, price is, as the forums here will attest. Subpar service anywhere in the hospo sector will put you out of business, subpar service in the telco industry will survive if you are priced right.

droan

58 posts

Master Geek

#542144 7-Nov-2011 18:19

nickb800:
droan:
A smart business practice will not let this happen. Unless you dont care about the business anymore.

A smart business will balance the cost of putting things right with the reputation benefit of doing so.

Having the best service isnt Slingshot's major drawcard, price is, as the forums here will attest. Subpar service anywhere in the hospo sector will put you out of business, subpar service in the telco industry will survive if you are priced right.

I would suggest that a smart business will get everything right from the start. Admit their faults and fix it right away.

Working out the balance of costs/reputation/services are the quintessential prerequisite. Losing 1 customer's profit but wining his trusts and the goodwill surely must worth more than $72 a year wont you agree?

Service is still important even in telco sector, look at Telecom for example. When they lost the Monopoly, lots of people jumped ship because of their services and prices.

If I understood correctly, Scott and the team is trying to tick all of the boxes. And in my mind, thats the unbeatable combination success recipe.

droan

58 posts

Master Geek

#548954 23-Nov-2011 15:28

droan: OK, anyone else wants to join slingshot, think again. I get inconsistentpricing everytime i got some reply by their reps. Due to more surprise than i can handle, i just canceled signing up with them. More detail below

I already post about the activation fee surprise before, Slingshot team at GZ help me solved it. It was a mistake on their part and i got bs that I didnt need That was 2 weeks ago and because they mixed up the process, i had to wait until next month for change over because of the exisiting billing cycle.
Then i got a confirmation mail advicing a totally different home line pricing then they advice me during sign up. They now wants $51 instead of $45 when i first made the inquiry. I called the sales and ask why and they said because I m on the cabinised exchange or some bs. I decided this isnt worth the hassle so i cancel the whole deal.
After I hang up the phone i jump on their web site and guess what, the location still identify my phone as $45 not $51. So here it is. A better place dont muck thier customer around like this.

I know you may say well it's only $5 diff why kick the fuss? Well, money isnt the issue. For a big company like them who obviously cant get the simple things sorted, how can they help you when big issue comes up?

Beware if you are wanting to migrate to Slingshot. It's A WORST place to be.

With the Slingshot team sorted out all the mumble jumbo I am happy to report that as of today I am a happy slingshot customer. Switch was done today without a hitch and as planned. It's super fast spped on the all you can eat plan. No lag on You tube HD or any of the p2p web tv sites. I wish i can change the title of the topic to Slingshot is a better place AFTERALL

Thanks Scott, Peter and the rest of the Slingshot team.

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