I am going to publicly complain, for the first time in my life.
The reason... The atrocious customer service I have received at the hands of Orcon.
The reason I am going to waste my time doing this is in the hope that anyone considering signing up to this service reads my post and changes their mind.
The saga begins.
Earlier this year while I was overseas I first contacted Orcon in regards to joining, the only things I made sure of were
A) I would be connected on a certain date. This was imperative as I was relying on my business to be run from this location
B) 1 Month after I joined I would be able to move my Naked ADSL 2 line from Address A to Address B
Being assured that both were possible I signed up 1 month before the connection date to make sure everything would be in place.
1 week after the pre organised connection date I was still waiting.
2 weeks went by before I was connected.
At this time I decided to make sure the connection would be able to be moved on time to address B
SHOCK HORROR Orcon could not in fact provide me with Naked ADSL 2 at this address.
They could how ever provide me with a phone line alternative. (bearing in mind I had previously been told I would be provided this service) After asking them to cancel my contract I was told I would have to pay a substantial fee because they could not find any record of the conversation in which I was told I would be able to have naked at address B.
5 + phone calls to various people an hours wasted proved useless and I was defeated. Still requiring internet I signed up to a phone service.
2 weeks later Orcon released Genius
I called to enquire and was told I could get Genius at my address
ARE YOU KIDDING ME. 2 weeks previous I couldn't get naked ADSL but now I can?
They couldn't tell me this was the case on the phone?
I order Genius. Genius comes late. Many wasted calls later Genius arrived and is all connected. SO LONG FIXED LINE
The billing was screwed up and I ended up being billed twice the amount I should have during the course of the coming weeks.
After more wasted time on phones to a less then helpful call center it becomes obvious that not only are the call centers useless but they also can't keep notes properly which means I am constantly explaining why I am calling every time I call. Apparently I can't talk to billing directly to get them to sort it out.
Eventually the problem is resolved..
Enter the happy time in my Orcon experience.
Genius works well. Billing goes smoothly. Life is good.
One day I am looking on the Orcon FAQ in regards to the O-Zone (this is un metered access website zone) Fantastic, Free data is good data.
Listed on the FAQ: WHICH SITES ARE INCLUDED IN THE O ZONE?
• Orcon's Steam and gaming servers
I'm not a gamer, Never have been but I like free stuff and after investigating exactly what Steam was I thought hey, why the hell wouldn't I..
Downloaded Steam and proceeded to purchase 2 games
Portal and Metro 2033
I made sure Orcons Steam server was selected in the properties and proceeded to download.
My usage for the day went up 12 GB
I called to find out what was going on and asked that this be rectified. I was asked which files I had downloaded and had I used the Orcon steam server in the properties. etc etc..
To cut a long story short, 10 + calls and a month later this issue has still not been rectified. I am still being billed for this data. Every time I call someone tells me someone else is looking at it and have asked this question or that question. Things like, Was I using the Orcon steam server at the time...
YES and I Have clearly explained this in the last 10 conversations I have had.
we are talking about $20 worth of data here. But that's not the point. If I had charged Orcon for the time I have spent on the phone trying to sort this issue out during business hours at my hourly rate they would owe me double what I owe them in the cost of the bill.
And not once have Orcon contacted me. Every single time I have called for an update I have been told something along the lines of. "It says here billing wanted to know if you had the Orcon steam server set in properties"
1) YES FFS and
2) if billing wanted to know this, Why didn't they call me and ask. ORRR READ THE F#$KING ACCOUNT NOTES
If I could I would rid myself of Orcon for good but apparently I am still contractually bound and would have to spend umpteen billion dollars trying to get out of it.
At the end of the day I feel like Orcon should let me pay whats owing and allow me to remove myself from their custom
And for any of you who have read this far and are thinking about joining I urge you to reconsider. I have gone grey dealing with this company.
Below I have added a Sad Kitty to add drama.