Monthly text (txt) message telling you they have emailed this months bill

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Monthly text (txt) message telling you they have emailed this months bill

_Allan

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#92986 10-Nov-2011 12:49

How do you stop 2D from sending you text messages saying they have emailed your bill? I do not need to receive a text message EVERY MONTH saying they have emailed my bill to me!

I have rang and request they stop texting me. I get promised it will not happen again, but sure enough the next month there is another text.

2D – I love your service, but this part of the process is APITN!

__Allan

_Allan (my blog, my tweets, company tweets, company web site)
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alasta

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#543686 10-Nov-2011 14:17

I agree. It's a nuisance and serves no useful purpose.

SaltyNZ

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#543700 10-Nov-2011 14:30

There is work under way at the moment to let subscribers manage which messages they want to receive. Until that's ready, we have to try to strike a balance between those people who think 'I'm a grown up, leave me alone and let me get on with it' and those who want to be hand-held all the way. You can't get it right for everyone. :-(

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These comments are my own and do not represent the opinions of 2degrees.

nakedmolerat

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#543715 10-Nov-2011 14:38

I think the monthly reminder is great

SaltyNZ

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#543720 10-Nov-2011 14:42

nakedmolerat: I think the monthly reminder is great

^^ See?

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2degreesCare

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#543738 10-Nov-2011 14:54

_Allan: How do you stop 2D from sending you text messages saying they have emailed your bill? I do not need to receive a text message EVERY MONTH saying they have emailed my bill to me!

I have rang and request they stop texting me. I get promised it will not happen again, but sure enough the next month there is another text.

2D – I love your service, but this part of the process is APITN!

__Allan

Hi Allan

Please can you PM your number, I'll look into it. As Salty says we are looking into bringing in some changes whereby customers will be in more control of the notification SMS they receive.

Please include your DOB and Address for authentication.

Cheers
^POB

scottjpalmer

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#543912 10-Nov-2011 19:03

A short term and long term answer have been provided.

A few un-necessary comments have been removed and this thread locked.