The things I asked about were...
Can I get a static IP?
Can I setup Port Forwarding?
How long will it take to get service?
What I have found from reading many frustrated users threads, is that because of the nature of the network and they way the routers work Port forwarding does not. When I spoke to the helpdesk they said they dont support it.
The fact of the matter is, is that they brand the routers with the orcon logo and advertise that the routers are capable of it and then they say they dont support it and it doesn't work, I have already enquried with the commerce commision as this could be in breach of the fair trading act and the consumers gaurantees act.
I specifically needed these features for my work as I needed VPN pass through, now Im signed up and tied into a contract with a large disconnection fee(Which sux)
Not to mention I now have had no phone for over 2 weeks as they cant even get porting sorted. I have business accounts with Orcon and never had an issue, but this is just down right RANK!!! sort your S*#T out Orcon
Awesome in theory but not what I expected, as I am a tier 3 VOIP engineer and live in the cisco world I understand how there network works, I often install there SIP trunks into customers IP PBXs
I also would have thought this would have all been tested before going to market, and an indication that it does not work would be great.