Orcon: Upgraded cabinets & head scratching

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon: Upgraded cabinets & head scratching

paulninja

2 posts

Wannabe Geek

#93308 17-Nov-2011 21:05

Hi Folks,

I moved into a new place in Parnell a few months back, just after they upgraded all the cabinets in the area.

I assumed I'd get decent speed as the cabinet was directly outside my house, then it'd be on fibre to the through to the exchange?

Stats from my Netgear DGN2000 suggest otherwise:

Connection Speed 3795 kbps 912 kbps
Line Attenuation 36.0 db 18.8 db
Noise Margin 6.4db 8.7 db

I tried the Orcon helpdesk a couple of times, but they have closed the support ticket twice without a reply. Shouldn't I be getting something better than:

Share Image

Thanks.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#546670 17-Nov-2011 21:13

Your connection stats indicate you're connected to Orcon ULL gear in the exchange. If your home is fed from a Telecom cabinet you need to contact orcon and ask to have your connection migrated back to a Telecom Wholesale connection.

You can tell if you're fed from a cabinet by looking at the Telecom Wholesale page www.telecomwholesale.co.nz/maps

There are 2 other current threads on here today with people with the very same issue, and probably 10 or so threads in the last 6 weeks from people with the very same issue.

To save everybody who replies to this thread repeating things over and over again like a stuck record I suggest you read this thread if you want to understand the problems.

http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=90952

Athlonite

1828 posts

Uber Geek
Inactive user

#546676 17-Nov-2011 21:24

"I tried the Orcon helpdesk a couple of times, but they have closed the support ticket twice without a reply. Shouldn't I be getting something better than:"

Ha yeah that sounds about right for Orcon their teir 1 helpdesk staff are about as usefull as tits on a chicken

paulninja

2 posts

Wannabe Geek

#546679 17-Nov-2011 21:29

ah right, thanks for pointing me in the right direction.