So we are having issues with one of our primary IP subnets not working this last week. I have double checked our router and am almost positive it has nothing to do with that. The way it works is we have a linking subnet of say 60.234.1.0/29 with our subnet 60.234.1.16/28 routed via 60.234.1.2.
I have rung Orcon 3 times about this and all I want is for them to confirm this entry is in their routing table but their helpdesk is providing basically no support (as they can only get this info from network operations) and apparently network operations isn't providing any useful information on the ticket. Seriously, this should take someone less than 10 seconds to lookup.
Could someone checking these forums please send me a PM as our old account manager has left and I'm getting nowhere with the helpdesk/technical team