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CruciasNZ

879 posts

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#94048 5-Dec-2011 09:22
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I have seen and heard a lot about other ISPs raising the data caps on their plans without raising the cost. I joined Snap because I had good experience with their customer service during my stint at Halls of Residence and have not regretted that angle of my decision.

I'm on the new plan, I pay $105 a month and get free 03 calling, $2 youtube and 5 GB of data and 25GB of addon data. There's a bunch of other things but they're mostly useless (like TVNZ on Demand unmetered etc).

Now that was great value last year, but now the cap is really low for the price, it's 1/2 the cap of Telecom & VF for example. So my question is this, is Snap considering raising the caps on all its plans and addon packs. 

Now just a preemptive blurb here, I'm not raging or planning on moving, just asking a question about what I see as a valid point. 




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BuffyNZ
241 posts

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  #553942 5-Dec-2011 11:25
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Watching with interest for a reply.




Recursion: See recursion.
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“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”

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amford
92 posts

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  #554045 5-Dec-2011 13:57
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+1

McNulty
152 posts

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  #554600 6-Dec-2011 17:42
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I'm happy with Snap, but very interested to see how they will react to this.
Good service means a lot, but it is not the only thing I look for in an ISP...



Ragnor
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  #554618 6-Dec-2011 18:24
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Snap was one of the first ISP's to drop prices earlier in the year, they won't have planned or budgeted to drop them again so soon.

You guys will be holding your breath for awhile, methinks.

 

CruciasNZ

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  #554631 6-Dec-2011 18:37
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Quite likely, the current plans were incredibly juicy back when they came in, the problem is that the data caps are now behind the times even though the prices are fine. Hence the question 




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Trunks2
224 posts

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  #554635 6-Dec-2011 18:44
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Snap also do that $5 3 day all you can eat deal I believe and along with the $2 unlimited Youtube, they still sound pretty competitive to me.

CruciasNZ

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  #554636 6-Dec-2011 18:49
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The unlimited thing is midnight to 0700, good for downloading, not so good for gaming




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Inconspicuous
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  #555416 8-Dec-2011 12:26
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That's 0100 to 0700 (NOT midnight to 0700).

Snap has absorbed a recent price decrease. GST was raised last year but Snap kept their prices the same.

youngs
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  #555599 8-Dec-2011 18:39
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Looks like Snap have increased their broadband data caps

CruciasNZ

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  #555601 8-Dec-2011 18:41
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Where is the info regarding increased caps?




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youngs
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  #555607 8-Dec-2011 18:50
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On my summary page for Snap....additional data section. Haven't seen anything on Snap home page

CruciasNZ

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  #555610 8-Dec-2011 18:53
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They seem to be the same price for me.

$25 for 25GB

What does it say in yours? 




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youngs
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  #555629 8-Dec-2011 19:33
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Tried adding additional data but only got the old pricing and data amounts. Have reread additional data options: the one I selected $10 --->  5 Gb         New data cap will be 12 GB. Not too sure what this means

Inconspicuous
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  #555662 8-Dec-2011 21:06
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"I selected $10 --->  5 GB
New data cap will be 12 GB. Not too sure what this means"

That's the regular pricing. It means you have currently used 7GB of data. If you pay an additional $10 you can increase your data cap to 12GB (7GB + 5GB). That's $10 (incl. GST) for 5GB of extra data, or $2 per gigabyte.

Unusually Snap uses base 2 gigabytes (2^30) even though real-world data transfer is based upon base 10 gigabytes (10^9). If you add 1GB of data you're given 1024MB, a small bonus compared to 1,000,000,000 bytes.

Inconspicuous
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  #555668 8-Dec-2011 21:20
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Remember if you can wait until Friday 8pm you can download for 60 whole hours for free. There is likely to be people who download 200GB+ (backing up the Internet, or as Snap puts it, downloading "a local copy of Wikipedia").

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