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Topic # 94133 6-Dec-2011 21:30 Send private message

So after the consecutive muck-ups slingshots end, we've now hit another problem;

My friend on Unlimited, gets better performance than me on a Capped plan. During peak and offpeak hours, he lives only up the road.


During the day from whenever I get up (5ish am) my internet runs like a dream doing above 250kb/s (often maxing out my line). However, from about 4.30-5pm onwards (which is normally when I get home but I was lucky enough to test my connection today while off sick), performance is limited to the point I believe it is managed by Slingshot, down to max 250-300 if I'm lucky.

I'd like to know just what exactly is going on, when my friend on the unlimited plan gets better performance than me on a capped plan, when we both have very similar line speeds (within KBPS of each other). Can someone explain the logic to me?

My downloads start off at a low speed and speed up to 900, sometimes near max line speed before slowly coming down to the "limited" speed. I'm not really inclined to believe this is because of "Congestion" as some put it because looking at a graph over the last few hours, my speed has been consistent at just below 3mbps.


While I understand speed is not something that can be promised, surely this is too greater drop to be classed as negligible? If it stays like this too much longer, I'll be breaking contract and heading off somewhere else.

EDIT: I would like to say though, the staff I have spoken to at Slingshot when I can actually get through to them, have so far been fantastic. I'd say they're under staffed though with the wait time involved on hold.

EDIT2: While I had a couple (2) of international downloads going which took up my 250Kb's, I couldn't even load the speedtest.net website to do a test as well as a couple of others.





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Infrastructure Geek
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  Reply # 554771 6-Dec-2011 23:44 Send private message

are your downloads from several different places, or all from one place? is it possible its managed at the other end?


and, are you getting your kb/s and KBPS correct? do you mean 250KB/s? 250KB/s is around 2Mbps. It gets confusing understanding whether you mean 900KB/s or 900kbps (112KB/s)
-kbps = kilobits per second
-KBps = kilobytes per second
-Mbps = megabits per second
-MBps = megabytes per second




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  Reply # 554796 7-Dec-2011 06:29 Send private message

Sorry was pretty tired when I wrote that.

References since i cant edit the post:

In order of appearance;
250KB/s
250-300KB/s
kbps (attained line speed)
900KB/s
just below 3mbps


Hope thats a little clearler.

My line stats:
Modem
ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 16755 kbps
UpStream Connection Speed 917 kbps
VPI 0
VCI 100





 

 



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Slingshot

  Reply # 554913 7-Dec-2011 11:30 Send private message

Hi aaroona,

Do you have any actual fault conditions you are concerned with on your own line or are you simply concerned by your findings versus the two plans ?

If it is your own line please PM me your details and the specific problem and I will investigate.

The Capped vs Un-Capped issue I will investigate today and post any findings back here.




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  Reply # 554974 7-Dec-2011 13:22 Send private message

and my other question was:

Regs: are your downloads from several different places, or all from one place? is it possible its managed at the other end? 




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  Reply # 555033 7-Dec-2011 15:12 Send private message

Probable reason:

-The AYCE bandwidth pool is not "yet" congested heavily.
Thus for the time until it is... AYCE may go faster with the smaller number of users on it.


I myself am finding it is slower than it used to be.
Can slow down to 1.5 Mbps at night, and go as fast as 5.5-6 Mbps the rest of the time.

Used to be 4 Mbps+  at any time of day.


Also because the pools are separate, there are no guarantees that either capped or uncapped will be faster.
Just depends on how many are on & how much bandwidth they are using per pool.


Normally capped plans go faster.




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  Reply # 555038 7-Dec-2011 15:26 Send private message

Slingshot apply traffic management on all there plans and they freely admit it on there website.
As stated the AYCE plan is in a different pool of users, they get allocated a different set of bandwidth which is why there is probably a difference in speeds.

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