Slingshot caller ID time is out

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot caller ID time is out

logo

646 posts

Ultimate Geek

Trusted

#94881 20-Dec-2011 20:32

I've recently been changed over to Slingshot's Better Network

Lower price and more features/services so I'm happy

However I've noticed the time on the caller id is out by 13 hours - I assume this may have something to do with GMT and daylight savings

Running a fairly common Uniden 3315 cordless phone - I'm assuming the problem is at Slingshots end.

I've had a look at my account settings but can't see anything there that could be relevant

Any suggestions?

techmeister

310 posts

Ultimate Geek

#560114 20-Dec-2011 23:04

Maybe you need to set the time on your phone?

cws82us

788 posts

Ultimate Geek

#560115 20-Dec-2011 23:07

I have the some problem i called slingshot they say they looking into it. that was about
3 mouth ago. still not fix here too

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

dontpanic42

1574 posts

Uber Geek

#560118 20-Dec-2011 23:28

This thread might help.
http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=92882

In the interest of time saving, the last reply in this thread is from Scott Page of Slingshot.
He is telling people to also email him directly ( Scott.page@team.slingshot.co.nz ) if they have any issues.

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#560239 21-Dec-2011 12:53

Hi logo,

As cws82us has mentioned, it has been a known issue on our side for some time now. However, I have had a quick word with one of our Network Technicians and we are hoping to have it resolved some time early next year.

-Shaun

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

cws82us

788 posts

Ultimate Geek

#561336 25-Dec-2011 06:16

Slingshot: Hi logo,

As cws82us has mentioned, it has been a known issue on our side for some time now. However, I have had a quick word with one of our Network Technicians and we are hoping to have it resolved some time early next year.

-Shaun

When daylight saving starts back up then the time on caller id be fix.
and then when savlight saving ends then we will get the same problem.

Caller id right now is one hr behind so this maybe why

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

Nebbie

458 posts

Ultimate Geek

Trusted

#561992 27-Dec-2011 21:57

Hi Guys

This is a known issue with the exchanges. It is a hardware fault at this stage and we are waiting on a new version of code for the MSAN's to fix this problem.

Thanks
Bevin

---------------------------------------------------------------
Nebukadnessar

techmeister

310 posts

Ultimate Geek

#562287 28-Dec-2011 22:04

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sicklittlemonkey

1 post

Wannabe Geek

#566321 9-Jan-2012 00:09

Same caller ID time problem (loses one hour) with a Panasonic KX-TG8322.

Luckily there's an option to ignore it, but nice to hear a solution is coming ...

Cheers,
Nick.

mattwnz

20141 posts

Uber Geek

#566322 9-Jan-2012 00:13

techmeister: Maybe you need to set the time on your phone?

That isn't possible on the standalone units, such as the telecom ones.

techmeister

310 posts

Ultimate Geek

#566353 9-Jan-2012 07:23

mattwnz:
techmeister: Maybe you need to set the time on your phone?

That isn't possible on the standalone units, such as the telecom ones.

I gather it is a problem at Slingshots end.

merve0o0

492 posts

Ultimate Geek

#566361 9-Jan-2012 08:10

Yea would be good to get this fixed. Ours is 13 hrs out ( or 11 not sure but the am/pm is switched as well)

When we set the time on the phone it stays until the phone rings

cws82us

788 posts

Ultimate Geek

#566667 9-Jan-2012 21:51

all so wake up call does not work that well too. i set itfor 17:30 and it wake me up at 14:30.

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

hellonearthisman

1819 posts

Uber Geek

Trusted

#566708 10-Jan-2012 07:24

No wonder they are a free service as part of there bundle. Lucky I'm not forking out extra cash for it.

I guess this also effects the do not disturb call option.

techmeister

310 posts

Ultimate Geek

#566727 10-Jan-2012 08:01

Nebbie: Hi Guys

This is a known issue with the exchanges. It is a hardware fault at this stage and we are waiting on a new version of code for the MSAN's to fix this problem.

Thanks
Bevin

May I ask what brand of MSAN's you use?
If I were to go on one of these, am I essentially on VOIP for voice?

FYI, I had friend that was connected to one of these and he had a problem with our work Phone PBX's IVR
The DTMF's would not work, it always timed out and went to default location. Our work runs an Elastix server, using 2talk. I guessed it was their phone as no one else was having trouble.

I meant to investigate further but they had to go on Telecom wholesale and don't have a problem now.

Just thought you might like to know.