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5 posts

Wannabe Geek


Topic # 95124 28-Dec-2011 17:35
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Hi Scott I was wanting to upgrade my account from navigator to BB50 but the options are that Slingshot customers get stumped with a 24mth contract and new comers option is a 12mth. I have landline with Slingshot also. I don't mind doing a 12mth contract as I know I'll be in NZ for another year but not sure about 24mths..... can I get a 12mth contract instead, by the way I'm paying more at the moment for navigator and phone.  So makes sense to up grade to BB50.

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982 posts

Ultimate Geek
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Slingshot

  Reply # 562211 28-Dec-2011 18:54
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Changing from the Navigator plan to the Broadband 50 plan will not effect your contract term in any way. Where did you hear about the contract extension?

Also are you aware that you will lose your offpeak hours with this plan change?

-Shaun






5 posts

Wannabe Geek


  Reply # 562217 28-Dec-2011 19:11
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Slingshot: Changing from the Navigator plan to the Broadband 50 plan will not effect your contract term in any way. Where did you hear about the contract extension?

Also are you aware that you will lose your offpeak hours with this plan change?

-Shaun


Hi Shaun I read the new plans so though hey good deal,  when I went into upgrade it has written there in fine print (if you sign up for 24mths) you get the plan.

 Can you tell me different?.

I don't download off peak so off peak wont concern me. Hey thanks for the quick reply but I'm still confused on what you said when its there in fine print.

Forgot to add I'm not on a contract and never have been but if I do I'd opt for a 12mth cheers... Twig

 
 
 
 


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Ultimate Geek
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Slingshot

  Reply # 562221 28-Dec-2011 19:20
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Can you copy and paste what you see about 24 month contracts? It looks like you may have found a bug on our website :)

If you do decide to upgrade, PM me your account number and I can make sure that no contract extension is applied to your account, and if there is a contract added I will make sure it is removed.

-Shaun






5 posts

Wannabe Geek


  Reply # 562237 28-Dec-2011 19:59
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Slingshot: Can you copy and paste what you see about 24 month contracts? It looks like you may have found a bug on our website :)

If you do decide to upgrade, PM me your account number and I can make sure that no contract extension is applied to your account, and if there is a contract added I will make sure it is removed.

-Shaun

 Broadband 10   10GB   $30.00/month Broadband 50   50GB   $40.00/month Broadband 100   100GB   $50.00/month Broadband 150   150GB   $60.00/month Broadband 250   250GB   $70.00/month All You Can Eat   GB   $80.00/month
It is possible to downgrade from All You Can Eat to a capped plan but the 24 month contract will remain. If you decide to upgrade again to All You Can Eat you will need to enter a new 24 month contract.


I know it seems straight forward. What does the 24 month contract endure? does that apply to me or to down grading only. Would like it clarified, as so I don't get stuck with higher costs than need be.

I also went into the lengthy slow process of upgrading and it wouldn't and couldn't get me past the address, phone, etc stage it kept prompting me to add urban or rural and it wouldn't give me the option.

After a few attempts of trying to reconfigure the address stages I got to the next stage. Lol I nearly gave up its like SS snail mail.

When I got there it prompted me if I wanted italk or mobile which I didn't opt for either, as I don't need those options, so it took me back a page........ there the lengthy process of trying to add my address followed again.  I refilled all that was needed and wouldn't let me tick the urban even after having searched for address also........ its certainly a bugger but thought better to sign up that way instead of phoning in to help desk.



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Master Geek
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CallPlus Group

  Reply # 562278 28-Dec-2011 21:39
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The 24 month contract disclaimer is for people on the original AYCE plan stating that the 24 month contract would still stand if the customer decided to change from AYCE to another plan.

The plan change you want to do is fine and will not change your contract length.



5 posts

Wannabe Geek


  Reply # 562311 28-Dec-2011 23:35
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Thanks thats more understandable ...

I'm still stuck in the option of italk and mobile, I don't need these as I have skype and 2 mobile services I intend to stay with for now.

So how do I skip past that option, if I opt for none, then pressing next takes me back a page to address sign up, that entails the process all over again.

Have wasted a bit of time trying to get to final stage but give up after an hour or so in snail page.

I'll try again tomorrow 

cheers ......Twig

25 posts

Geek


  Reply # 562484 29-Dec-2011 14:52
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Twig: Thanks thats more understandable ...

I'm still stuck in the option of italk and mobile, I don't need these as I have skype and 2 mobile services I intend to stay with for now.

So how do I skip past that option, if I opt for none, then pressing next takes me back a page to address sign up, that entails the process all over again.

Have wasted a bit of time trying to get to final stage but give up after an hour or so in snail page.

I'll try again tomorrow 

cheers ......Twig


Give the helpdesk a ring, they should be able to sort you out a lot quicker.

0800 89 2000

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