Good morning all,

I have been having some issues with Orcon since we have moved into this house - about July 2011

Background - I have been a very happy Orcon customer for approx 2 years prior to July. In May 2011, our landlord advised us he wanted to renovate then sell the house we were in. So we found this new place. This place has been vacated by the new landlord 3 months before we moved in so he could do some minor renovations. He has since moved in with his partner in another area close by. Prior to moving he had no issues using a Telecom connection. He also ran a web-server from this house. During the 3 months the house was empty; Orcon updated the local exchange

So..... we moved in and initially had nothing - no phone or Internet. That was my fault for leaving the changeover too late. Orcon was very quick with this so we were only without for a few days. Orcon then advised we had a connection - I let them know we still had nothing. Fault was found to be the small black box next to our letterbox - someone had clipped it with a car wheel. That was fixed promptly and we had Internet and "some" phone. By this, I mean that we can receive all phone calls, but only occasionally we can call out - even to 111. Once in a while, a phone call gets cut off mid conversation. And this is how it has been since...

We have called Orcon and raised this issue approx 5+ times. We have emailed them another 2 or 3 times. Most times we get someone telling us that "oh our records show that you have been able to make calls out; so this matter is resolved". I have even sent times in where we haven't been able to call out... and had much the same reply. Emails are met with a 2 week delay, phone conversations sometimes get a call-out response, other times the "our records show that you have been able to call out..."

Orcon has sent out a tech on 2 occasions, one tested our home phone line and found no fault. The other tested all the way back to the exchange and found no fault. He also disconnected an unmonitored house alarm from the line as he said that was sucking some signal away.

We have replaced and tested the following:
Replaced filters. Bought a new cordless phone in case the old one was faulty. Replaced the Linksys WAG200G modem/Router with a Netcomm NB6plus4Wn modem/router. Used corded phone (old style). Done all the home tests that Orcon asked (try phone with filter in, without filter; check that on all phone jacks etc etc) Nothing has helped.
We only have one cordless phone and one modem/router connected. There are 3 phone jacks in the house. All are 2-way wiring

The Internet seems to be fine; although is disconnects more frequently than at our old place (also in same town - on another exchange I think).

Our last phone call; we advised Orcon that we have had enough; please fix this or we are moving to another provider. The guy at the other end still tried to do the "our records show that you have been able to make ... "

Please help

As said previous; I really like Orcon, but this has gone on long enough.