Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




32 posts

Geek


Topic # 95317 30-Dec-2011 16:29
Send private message

signed up for naked dsl on 18 dec, physical line was connected on 28 Dec. the reason is I have already logged a job for this, and ss csr said some technician is looking into this. I don't understand why a simple authentication access is so hard to resolve.
to this stage I have had no calls or txt of when this will be resolved, all I got was a email saying my broadband is active. am not pleased with these at all. have had to keep buying mobile broadband data for these past 2 weeks.

not sure if any others are kept waiting like I am.

Create new topic
2242 posts

Uber Geek
+1 received by user: 353

Trusted
Subscriber

  Reply # 562945 30-Dec-2011 17:28
Send private message

If you know it's an authentication issue then get them to reset your password and update your modem settings accordingly. Guess its bad luck you ended up with a csr who's not being paid to think.




32 posts

Geek


  Reply # 562994 30-Dec-2011 20:11
Send private message

got a reply back from one of the csr that I will get credit for a month, due to the unresolved issue with the radius server. still wish for some internet.

 
 
 
 


455 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 563728 2-Jan-2012 13:09
Send private message

boykunk: got a reply back from one of the csr that I will get credit for a month, due to the unresolved issue with the radius server. still wish for some internet.


Himmmm what issue with the radius server?

It sounds like an account issue good to see that you got a months credit and I hope your issue is resolved soon.




---------------------------------------------------------------
Nebukadnessar




32 posts

Geek


  Reply # 563730 2-Jan-2012 13:15
Send private message

they didn't want to tell more about the issue. all they said was issue with radius server



32 posts

Geek


  Reply # 564825 5-Jan-2012 14:55
Send private message

Finally resolved after i ask for ETA for this issue.
Big THANK YOU although it could have smoother. 

455 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 564975 5-Jan-2012 20:20
Send private message

boykunk: Finally resolved after i ask for ETA for this issue.
Big THANK YOU although it could have smoother. 


Hi There

That's a long time to get a simple account issue sorted out.
PM me your account and ill see if I can get something for you......

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar


455 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 570336 18-Jan-2012 12:03
Send private message

As promised I've sorted this issue out, and added a credit to the account.

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.