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Topic # 96221 22-Jan-2012 18:00 Send private message

My cousin has had her internet canceled because another company said that she had switched to them. the problem is she never signed up with another company and slingshot are saying that they cannot reconnect because the other company is connected. slingshot will not tell her who the other company is so she can ring them to cancel.

Is there anyway to find out which company is connected at that address with out ringing every company?

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BDFL - Memuneh
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  Reply # 572027 22-Jan-2012 18:22 Send private message

Not a solution but a couple of comments...

Slingshot did not cancel the service. They most likely received a request from another company to cancel the service since they are the new provider.

They can't say which ISP is this because at this moment they don't know who is the new account holds - disclosing this information would be a breach of privacy and they would be liable for a fine.

I am changing the subject because of this.




BDFL - Memuneh
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  Reply # 572084 22-Jan-2012 19:36 Send private message

Back on topic. Is the Internet connection active at your cousin's place?

If so, visit http://www.devnull.geek.nz and send me a PM with the IP address - we can probably find the ISP from that.





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