Samsung Galaxy 2 doesnt get network coverage out of town.

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NZcat1

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#96417 26-Jan-2012 19:23

Live in Lower Hutt and have no problems with network coverage. Go to Masterton and I cant text or ring on my phone. Yet my partner with his old Nokia has no problems. Rang 2 degrees and they said next time we go over, to swap the sim cards and see if that makes a difference.
I may have to buy a blank sim card and move all my info onto that (what 2 degrees help desk said). Has anyone else had this prob. Was it due to an older sim card (mine isnt that old) or some settings in the phone. They are all set correctly to receive data and messages.

Thanks

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#573797 26-Jan-2012 19:27

Can you see on your Galaxy S2 whether there is still signal bar?

It sounds like 2Degrees don't have 3G coverage in Masterton but they should at least have 2G coverage, which your calls and text would still work on.

This should have nothing to do with your sim card, as you said, it works in Lower Hutt, if it was an old sim card, it wouldn't work at all.

nzjwnz

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#573811 26-Jan-2012 19:44

mrgsm021:

It sounds like 2Degrees don't have 3G coverage in Masterton but they should at least have 2G coverage, which your calls and text would still work on.

Not if the network mode is set to WCDMA only.

Check Settings - Mobile Networks - Network Mode

Probably not the reason but worth checking

freitasm

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#573815 26-Jan-2012 19:47

If the phone doesn't have 900 MHz WCDMA and it's set to 3G only then it won't have service in Masterton (and Wairarapa in general).

Set to 2G/3G and you will have coverage but data will more likely be GPRS only - remember, that's Vodafone territory.

freitasm

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#573816 26-Jan-2012 19:49

Lovely... You visit the Vodafone website and in specifications "Band" shows N/A.

sbiddle

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#573819 26-Jan-2012 19:54

Galaxy S2 supports 850/900 WCDMA.

freitasm

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#573831 26-Jan-2012 20:07

It should have coverage everywhere then, in all three networks.

n4

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#573884 26-Jan-2012 22:29

Checked your network selection is set to Automatic and not manual selected 2degrees?

Samsung Note20 Ultra, on 2degrees

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johnr

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#573888 26-Jan-2012 22:36

Did you swap SIM cards about with your partner and see what happens?

NZcat1

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#573925 27-Jan-2012 06:42

I go back to Masterton on Sunday, so will give it a go then

The whole thing is confusing. I have this great phone that does what it is supposed to, but its a bit off when it wont work, but someone elses phone does. The first time I went over by myself and the phone showed no coverage....I thought it may have been the area I was in. But its at Solway...fairly central I think.

Dratsab

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#573928 27-Jan-2012 07:25

johnr: Did you swap SIM cards about with your partner and see what happens?

I'm wondering if you brought the phone new or second-hand?

@johnr - would this sort of problem occur if the phone is blacklisted on the Vodafone network?

sittingduckz

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#573933 27-Jan-2012 07:47

Does the phone have roaming turned on? I heard somewhere that a 2 degrees phone out of main centres needs roaming on to connect via vodafone cell sites?

(Not sure if this is accurate info) :-)

I'm not a complete idiot, I still have some parts missing.

old3eyes

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#573943 27-Jan-2012 08:23

sittingduckz: Does the phone have roaming turned on? I heard somewhere that a 2 degrees phone out of main centres needs roaming on to connect via vodafone cell sites?

(Not sure if this is accurate info) :-)

If data roaming is turned off then data will stop when you exit the 2D 3G coverage area but everything else should go..

Regards,

Old3eyes

Skolink

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#573952 27-Jan-2012 08:52

Where did you buy the phone from? Sounds similar to the issue my brother had with a phone he bought from Tech Pacific. Turned out it wasn't new.

sittingduckz

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#573956 27-Jan-2012 08:55

old3eyes:
sittingduckz: Does the phone have roaming turned on? I heard somewhere that a 2 degrees phone out of main centres needs roaming on to connect via vodafone cell sites?

(Not sure if this is accurate info) :-)

If data roaming is turned off then data will stop when you exit the 2D 3G coverage area but everything else should go..

Good point, sounds like Dratsab might be onto something

I'm not a complete idiot, I still have some parts missing.

stevenz

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#573990 27-Jan-2012 10:35

It shouldn't be a radio issue, the SGS2 is quadband GSM and WCDMA, if the telco has a network in the area of whatever form, the SGS2 shouldl find it. http://www.gsmarena.com/samsung_i9100_galaxy_s_ii-3621.php

2Degrees have some 2100Mhz transmitters out there, but pretty much everywhere other than in the main centres you'll be falling back to Vodafone roaming, the phone will autoroam for cell but may not for data, so make sure roaming and GSM/WCDMA auto mode is enabled under Settings --> Wireless and Network --> Mobile network settings.

You might also want to try the "Automatic" option for "Network operators" - it should default to this though unless you've explicitly selected 2D in the past.

You could try updating the modem firmware on it, but it shouldn't make enough of a difference to matter.

@KnightNZ

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