Customer numbers have skyrocketed since we launched Genius last year, and while we have been hiring new call centre staff as quickly as we can, we need even more capacity.

So, we have engaged NZ technology company Datacom to assist us, scale up and open another call centre for us. This call centre will be based in the Philippines and will answer non-technical and general queries (such as accounts questions for example).

This enables the team based at our Northcote office to focus on technical queries and specialise in solving problems.