My account - My service details disappeard

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › My account - My service details disappeard

rrama

7 posts

Wannabe Geek

#98210 26-Feb-2012 22:15

Does anyone else have this issue?

I logged on to check my My Account, none of my services are listed under My services. All are disappeared. I cant even check my broadband usage.

Are there any known issues?

I cannot talk to anyone on the customer services now *sigh*

Cheers
RR

corksta

2397 posts

Uber Geek

Trusted

Subscriber

#587131 26-Feb-2012 23:02

Everything working fine for me.

It seems to happen on occasion, give it until the morning to see if it fixes itself, then try giving them a call again.

rrama

7 posts

Wannabe Geek

#587133 26-Feb-2012 23:03

Thank you. Have no choice anyway.

Cheers

LennonNZ

2459 posts

Uber Geek

ID Verified

Trusted

#587154 27-Feb-2012 00:22

If you are coming from an IP Address which is not a NZ Address then you will be able to login but won't be able to see any services listed.

Check your address with www.whatismyip.com and if you are sure its a NZ Address (i.e. you are not going thru a Overseas proxy or whatever) contact Orcon.

rrama

7 posts

Wannabe Geek

#587159 27-Feb-2012 00:36

Yes, I am checking from Aus.

I don't see the point why Orcon have to block my account details if I am checking my account from overseas. Isn't that the point of having registered online to view the account details and usage, wherever I am , in this internet age?

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#587260 27-Feb-2012 11:14

Contact Orcon and have them move you into the Business OU. Basically they don't expect residential customers to look at their account online from overseas. Not sure why, the worst that can happen is some nefarious individual pays your bill for you.

rrama

7 posts

Wannabe Geek

#587264 27-Feb-2012 11:26

Thank you for the suggestion. I so want someone to pay my bill :) , but I guess it wont just end there.

Hope the customer service rep understands what I want and wont be hard to change from residential to Biz OU.

Cheers

bameron

305 posts

Ultimate Geek

Trusted

2degrees

#587273 27-Feb-2012 11:33

Hey guys - what has been said is correct, we don't allow residential accounts to be accessed overseas for security purposes.

If required we can temporarily switch you over to a business account but this does change your billing cycle so we can only do this at certain points in the month. As our residential billing cycle has rolled, we won't be able to do this just yet.

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rrama

7 posts

Wannabe Geek

#587277 27-Feb-2012 11:44

Thank you for the prompt reply and details :)

As I will be travelling for next 3 to 6months overseas, I would like to have this change done on my account.

I only have mobile phone access at the moment here in Aus, I wouldnt be able to do this over the phone thru customer service. Is it something you could help me with, If I send my details over to you?

Thanks again.

Cheers

bameron

305 posts

Ultimate Geek

Trusted

2degrees

#587279 27-Feb-2012 11:46

I'd be happy to sort that for you. Flick me a PM with your account details and I'll set a reminder for myself to change your account over as soon as the access is opened up.

rrama

7 posts

Wannabe Geek

#587283 27-Feb-2012 11:48

Legend !!!

Sending thru details on PM now.

Thanks again.

rrama

7 posts

Wannabe Geek

#589248 2-Mar-2012 10:37

Hello Everyone!!

Thanks to Cam, he has sorted this one out for me. I can see my account details now.

Cheers :)