Slow orcon broadband

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow orcon broadband

duduwaka

19 posts

Geek

#98228 27-Feb-2012 16:25

Hi there
I have just got orcon genius wireless in my new flat in palmerston north and the internet speed is far slower than my last house just around the corner. I am in ADSL2+ area and the speed is so slow that it cannot stream youtube or tvnz on demand in time. Can anyone offer advice on what i can possibly do to improve my internet speed
Thanks

Here is my speedtest
https://www.speedtest.net/result/1798976579.png

Athlonite

1828 posts

Uber Geek
+1 received by user: 210
Inactive user

#587450 27-Feb-2012 16:46

Phone Orcon and get them to send out a tech

also can you post your modems stats
ie:
sync speed up/down
attenuation
noise

johnr

19282 posts

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#587452 27-Feb-2012 16:48

Have you read the 5000+ other threads on basic fault checking?

duduwaka

19 posts

Geek

#587543 27-Feb-2012 20:05

I read through alot of other threads but could not recongise or understand if any were the same problem as i have.

Download: 12032 Kbps.
Upload: 682 Kbps.
I dont know where to find sync speed, attentuation or noise in my modem settings

duduwaka

19 posts

Geek

#587549 27-Feb-2012 20:21

I was also wondering how much low wireless signal affects internet speed and if there is some easy way i can the increase signal i receive without moving my computer.

note that the slow internet speed i have is also when i have full signal

Phexx

420 posts

Ultimate Geek
+1 received by user: 6

#587550 27-Feb-2012 20:24

duduwaka: I read through alot of other threads but could not recongise or understand if any were the same problem as i have.

Download: 12032 Kbps.
Upload: 682 Kbps.
I dont know where to find sync speed, attentuation or noise in my modem settings

What modem are you using, the speed definitely isn't slow, if I'm reading it correct.

duduwaka

19 posts

Geek

#587556 27-Feb-2012 20:42

Its the orcon genius modem. I have read that they have wireless n. I wouldnt think the speed is the modems fault

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bameron

305 posts

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2degrees

#587738 28-Feb-2012 10:33

Hi Tim,

Your best bet here is to give our Helpdesk a call on 0800 13 14 15. They'll be able to run you through some basic troubleshooting steps before we start to look at escalating this issue to a technician.

As mentioned in this thread though, GeekZone is a great source of tips that you can use yourself to see if you can improve your speeds before you call in to the Helpdesk.

Cheers,

Cam

kyhwana2

2572 posts

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+1 received by user: 233

#587744 28-Feb-2012 10:40

You're using wireless and then doing speed tests?

Try using an ethernet cable and testing again..

Phexx

420 posts

Ultimate Geek
+1 received by user: 6

#588809 1-Mar-2012 12:52

bameron: Hi Tim,

Your best bet here is to give our Helpdesk a call on 0800 13 14 15. They'll be able to run you through some basic troubleshooting steps before we start to look at escalating this issue to a technician.

As mentioned in this thread though, GeekZone is a great source of tips that you can use yourself to see if you can improve your speeds before you call in to the Helpdesk.

Cheers,

Cam

Hi, sorry to invade this thread, but did you get my message? I need some help quickly.

xpd

Geek of Coastguard
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#588885 1-Mar-2012 14:38

Yup, try via cable first - if thats fine, then you have some wifi interference or distance issues.

XPD / Gavin

LinkTree

seeyouaunty

4 posts

Wannabe Geek

#590067 3-Mar-2012 23:41

I'm in palmy with the same problem. I got off the phone with a technician and he changed my adsl modem settings so it used VC MUX instead of LLC. Its only been a few hours but i can stream video no problem now.

If you log into the modem the setting is found in: 5.Advanced Settings / 5.Internet setup & ADSL standard / WAN configuration #1. Then select the dropdown box by 7. Encapsulation - LLC or VC MUX

Save and reboot.

Edit: Heres a screenshot of my modem settings