Slingshot broadband slow speed need HELP

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot broadband slow speed need HELP

amihere

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#99045 11-Mar-2012 19:59

Hello
I have switched my broadband from telecom to slingshot couple of weeks ago, but downloading speed seems to be not correct as a non-unlimited plan.

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.
After a long conversation with a guy at slingshot just couple of mins ago, I sent him tracert and ping results on couple of websites as requested, but I am not sure whether this will fix the problem.

Can anyone suggests the solution for this issue?? or anyone having similar issues like me?

thanks

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#593772 11-Mar-2012 21:55

So you're now paying less per month and getting less speed, am I missing the problem here ?

johnr

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#593773 11-Mar-2012 22:04

johnr: So you wanted Full speed internet with no traffic shaping?? You will have to dig deeper into the wallet

Suggestion go back to your old ISP that speed worked well on

l43a2

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#593775 11-Mar-2012 22:06

these threads will never end. :(

Truchu

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#593788 11-Mar-2012 22:38

amihere: Hello
I have switched my broadband from telecom to slingshot couple of weeks ago, but downloading speed seems to be not correct as a non-unlimited plan.

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.
After a long conversation with a guy at slingshot just couple of mins ago, I sent him tracert and ping results on couple of websites as requested, but I am not sure whether this will fix the problem.

Can anyone suggests the solution for this issue?? or anyone having similar issues like me?

thanks

What is your ping to modem, DNS, tracert to national and international like?

amihere

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#593791 11-Mar-2012 22:54

johnr: So you wanted Full speed internet with no traffic shaping?? You will have to dig deeper into the wallet

Suggestion go back to your old ISP that speed worked well on

Okay i did not know that slingshot does shape traffic?
How shouldve consumers know for each of ISPs how they manage their traffic if they do not specifically say so on their website? And I never seen any ISPs shape traffics on HTTPS for limited data plans.

The speed is 84.98KB/s anyways

johnr

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#593796 11-Mar-2012 22:58

I am sure traffic shaping is covered in the terms and conditions for AYCE

John

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amihere

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#593798 11-Mar-2012 23:00

johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE

John

I maybe wasnt clear but I am on 100GB plan not AYCE

johnr

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#593813 11-Mar-2012 23:07

amihere:
johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE

John

I maybe wasnt clear but I am on 100GB plan not AYCE

Well that changes things then you should expect similar speeds not the same

Slingshot

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#593872 12-Mar-2012 08:32

Hi amihere,

It is likely that the fault you raised with our Tech team will get this resolved but if you can PM me your account number ill pull the ticket now and make sure it is done ASAP.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Ragnor

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#593980 12-Mar-2012 10:49

johnr:
amihere:
johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE

John

I maybe wasnt clear but I am on 100GB plan not AYCE

Well that changes things then you should expect similar speeds not the same

I believe AYCE users are in their own bandwidth pool separate from capped plans but active traffic management is still applied to all plans on Slingshot.

Ragnor

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#593982 12-Mar-2012 10:52

amihere:

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.

Slingshot seem to a have problem with access/speed from akamai recently, it was mentioned in some other threads here or on gpforums. I think they are already working on it.

The San Jose Internode speedtest server seems to have some odd behaviour from different ISP's try some of the LA servers or the other San Jose server (SmugMug).

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amihere

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#594313 12-Mar-2012 20:35

Slingshot: Hi amihere,

It is likely that the fault you raised with our Tech team will get this resolved but if you can PM me your account number ill pull the ticket now and make sure it is done ASAP.

Thanks,
Joe.

Hi Joe

I just sent the message to you

thanks for your help

amihere

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+1 received by user: 1

#594320 12-Mar-2012 20:44

Ragnor:
amihere:

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.

Slingshot seem to a have problem with access/speed from akamai recently, it was mentioned in some other threads here or on gpforums. I think they are already working on it.

The San Jose Internode speedtest server seems to have some odd behaviour from different ISP's try some of the LA servers or the other San Jose server (SmugMug).

I got these results

Also various NZ servers (Citylink also gives 12Mbps did not know that!)
Ping are also bit high though IMO

Internode

WorldxChange

vodafone

Wooshwireless

Snap

Citylink

Enternetonline

insane

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#594348 12-Mar-2012 21:47

Sadly running speedtests to sites like speedtest.net these days is rather irrelevant as many ISPs simply have rules/flavors in places which prioritise speed-test traffic.

Need to take actual real-world usage as the only true benchmark.