Recently came off our Orcon home phone and broadband plan to the Genius service.

We are now on day 4 of people not being able to dial in to the home number. We can dial out but no one can dial in.

4 days of 30 minute hold times with 3 songs on rotate.

For a number that was with Orcon in the first place.
According to Orcon the port still has to go through Telecom for porting to the Genius service.

Is this correct?
What is the usual time for a number port?

Sunday round 2 to the support desk after first 20minute hold got cut off.

Sigh.

PS The steel drum version of 'I Want You Back' is not helping.