VDSL down speed much lower than downstream rate

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › VDSL down speed much lower than downstream rate

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FireEngine

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#1062150 9-Jun-2014 20:16

mutalisk: getting worse ... T_T

Just to confirm, you are testing while connected by ethernet cable, not WiFi? And to be sure if you are testing on a laptop please turn WiFi OFF on the laptop to ensure it is using the cabled connection. Seems odd that with the new cable earlier you were getting 32Mbs.

When you say no-one else is home, I can see you have 7 WiFi devices, some of those can still be using WiFi bandwidth (if only to each other)....

Regards FireEngine

mutalisk

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#1062156 9-Jun-2014 20:23

yup- ethernet, not wifi, i swear it to the old gods and the new

FireEngine

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#1062159 9-Jun-2014 20:31

mutalisk: yup- ethernet, not wifi, i swear it to the old gods and the new

OK, I've pushed this for the Assurance team to check the backhaul, I really can't see any obvious issue, where you are should be fine too but a localized backhaul issue is possible, I'll chase it up Tuesday....

Regards FireEngine

FireEngine

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#1062160 9-Jun-2014 20:33

hio77: give FireEngine your account number, its going to do you no harm..

Have it all now, just lost in the excitement I guess :-)

Lots of the time I can work out which account we are talking about (without too much stalking!), but sometimes not....

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mutalisk

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#1062166 9-Jun-2014 20:38

thank you so much fireengine.. you are the absolute best!

FireEngine

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#1062167 9-Jun-2014 20:40

mutalisk: thank you so much fireengine.. you are the absolute best!

No problem :-)

Regards FireEngine

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FireEngine

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#1062416 10-Jun-2014 10:13

OK it looks like they have identified a bottleneck pretty local to you, give me 24hrs to get an idea of how and how long to resolve it....

Regards FireEngine

mutalisk

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#1062480 10-Jun-2014 12:07

FireEngine:
mutalisk: getting worse ... T_T

Just to confirm, you are testing while connected by ethernet cable, not WiFi? And to be sure if you are testing on a laptop please turn WiFi OFF on the laptop to ensure it is using the cabled connection. Seems odd that with the new cable earlier you were getting 32Mbs.

When you say no-one else is home, I can see you have 7 WiFi devices, some of those can still be using WiFi bandwidth (if only to each other)....

yup - they are my phone and tablet and probably flatmate's as well

all my recent tests were done over ethernet via powerline adapter that i bought for my desktop PC upstairs

thank you for following up today!

FireEngine

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#1064014 12-Jun-2014 12:49

FireEngine: OK it looks like they have identified a bottleneck pretty local to you, give me 24hrs to get an idea of how and how long to resolve it....

Ok we have identified a handover port for upgrade that will resolve this, the vendor has just screwed up the first go at provisioning the resolution for us and we are awaiting a follow-on date, will be in the order of 2-3 weeks I suspect rather than days/immediately but we will get it done as soon as we can. As it is a port it is traffic/technology agnostic so not a gaming/UFB/VDSL etc etc specific issue.

Regards FireEngine

mutalisk

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#1065594 14-Jun-2014 15:33

thank you for following up fireengine! Cant wait till the fix is in place! Now back to serious question : can i offer you a beer?

FireEngine

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#1065611 14-Jun-2014 16:12

mutalisk: Now back to serious question : can i offer you a beer?

Of course! :-)

Regards FireEngine

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mutalisk

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#1071181 20-Jun-2014 17:25

FireEngine:
mutalisk: Now back to serious question : can i offer you a beer?

Of course! :-)

I'm serious about the beer thing : is there anyway i can send some to you? :D

FireEngine

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#1071240 20-Jun-2014 18:49

mutalisk:
FireEngine:
mutalisk: Now back to serious question : can i offer you a beer?

Of course! :-)

I'm serious about the beer thing : is there anyway i can send some to you? :D

:-) there is no need, really, I accept all brands of virtual beer and the good wishes that go with it.

Regards FireEngine

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