VDSL down speed much lower than downstream rate

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › VDSL down speed much lower than downstream rate

mutalisk

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#147050 7-Jun-2014 07:27

Hello all, not sure if i should necro old thread or start a new one.. but here goes

Changed from worldnet to orcon, extremely happy with the change. with worldnet my internet speed was consistently less than 0.3mbps during peak hours even when no one's at home.. and complaints are useless

at least i have working internet now :)

Have VDSL installed yesterday, 6/6/14 friday
connection came up almost immediately, cant wait to jump on speedtest to test the result but my downspeed is so much slower than up....

upload increased dramatically but download is just 40% of sync... should i ring up orcon helpdesk?

Thanks in advance for any help/advise!

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#1060704 7-Jun-2014 07:27

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

sbiddle

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#1060713 7-Jun-2014 07:31

I assume you're testing over Ethernet and not WiFi? If the test is over WiFi there is no issue.

mutalisk

15 posts

Geek

#1060714 7-Jun-2014 07:41

it's about the same on both wifi and ethernet. i tested over wifi with a computer upstairs at first, thought there was something wrong then tested with a mate's laptop and the result is the one posted above..

Jase2985

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#1060717 7-Jun-2014 07:56

try the speedtest on the orcon website
http://speedtest.orcon.net.nz/

and download this file and note the speed
http://zeus.jetstream.co.nz/450M.bin

mutalisk

15 posts

Geek

#1060719 7-Jun-2014 08:05

450M.bin file download speed peaks at 19xxKB/s

woke up early morning just to test, it's slower during noon/evening

FireEngine

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#1060740 7-Jun-2014 08:44

mutalisk: it's about the same on both wifi and ethernet. i tested over wifi with a computer upstairs at first, thought there was something wrong then tested with a mate's laptop and the result is the one posted above..

Could you please re-run the test connected by cable but with WiFi on the test machine turned OFF, some laptops still give priority to WiFi even if connected by cable.

Then please pm me your account number and ill take a look.

Regards FireEngine

mutalisk

15 posts

Geek

#1061951 9-Jun-2014 17:11

I bought a new cable to test with as the previous cable i used with the laptop was REALLY old...

and the speed is now 32Mbps out of a sync of 44Mbps, which i consider good enough :) Bought a powerline adapter for my upstairs computer and it's working brilliantly! One thing though is that peak hours speed is so much lower than sync rate.. between 5pm to 9-10pm the download speed hovers around the 20Mbps mark... still better than the nightmare which is worldnet though!

FireEngine

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#1062042 9-Jun-2014 18:24

mutalisk: between 5pm to 9-10pm the download speed hovers around the 20Mbps mark... still better than the nightmare which is worldnet though!

Although peak traffic time we aren't constrained on international bandwidth in any direction even then - where are you downloading from to get that figure? There shouldn't be any issue on national traffic unless there is a local issue, perhaps in the Chorus network...

Regards FireEngine

mutalisk

15 posts

Geek

#1062137 9-Jun-2014 20:01

here's the latest screenshot of orcon speedtest

there is no one at home..

and i'm currently downloading wildstar client, this is the speed i get

while my friend on vodafone is consistently >2MB/sec :(

mutalisk

15 posts

Geek

#1062140 9-Jun-2014 20:03

the speed improves greatly past 10pm, i'll get >35mbps, it's just that during peak hours it's consistently less than 20mbps

connection is cabled, not on wifi

mutalisk

15 posts

Geek

#1062141 9-Jun-2014 20:05

speed test to LA ... :( down is wayyyyy lower than up

hio77

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#1062143 9-Jun-2014 20:06

sounds like congestion, looks like fireengine is looking into it so im sure it will come right soon.

just keep your modem solidly synced there, close on 50mbit on 8b at your distance is pretty solid!

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mutalisk

15 posts

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#1062146 9-Jun-2014 20:09

getting worse ... T_T

FireEngine

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#1062147 9-Jun-2014 20:10

hio77: sounds like congestion, looks like fireengine is looking into it so im sure it will come right soon

FireEngine isn't looking into it because the OP hasn't PM'd FireEngine his account number.....

OP - we don't have any large issues, we don't have any international bandwidth issues so without your account number I can't start looking at what might be causing this....

Regards FireEngine

hio77

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#1062149 9-Jun-2014 20:12

FireEngine:
hio77: sounds like congestion, looks like fireengine is looking into it so im sure it will come right soon

FireEngine isn't looking into it because the OP hasn't PM'd FireEngine his account number.....

OP - we don't have any large issues, we don't have any international bandwidth issues so without your account number I can't start looking at what might be causing this....

ouch..

give FireEngine your account number, its going to do you no harm..

no point in complaining about an issue, if your not willing to hand over details for it to be fixed..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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