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Topic # 182622 23-Oct-2015 13:36
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Interesting that Orcon's starter plan is now 100/20. I will be switching from 30/10 80GB to 100/20 100GB for the same price ($85).

My current black Genius router (V1424 fware) is very reliable but I am wondering about pushing to have it replaced with the NP4V because my current Genius won't allow wireless attached devices to share my network. (Trying to access shares results in a 80070035 'Network path not found' error).

I have another AP upstairs that does share properly so it is not a real biggie but the Genius should share as well.

The plan change means I will go onto a 12 month contract so perhaps it is reasonable to ask for a properly working router?



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  Reply # 1411812 23-Oct-2015 13:41
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If you are not currently in contract and you'll be going to a new contract definitely ask for a properly working router.

Worst case they say no and you go to another ISP who will give you a new router.

We changed ISP a few months ago and with UFB it was seamless, the new router uses port based authentication so I didn't even have to change the user name and password on the router.  When I went to work we were connected with our old ISP and when I got home we were connected with our new ISP.  I didn't even have to reboot the router.

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  Reply # 1412879 23-Oct-2015 15:25
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looks one has to ask to be switched from 30/10 to 100/20?

 
 
 
 




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  Reply # 1413162 24-Oct-2015 13:29
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@graemeh - yes, I am off contract. I've had UFB for over three years, now. Would have to hope a new router is as reliable as the old one!

@hangon - Probably. I just took it for granted as this has often been the case for this sort of thing.

But if you want to switch, wait till the 29th as they can't do it till then.

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  Reply # 1414211 26-Oct-2015 23:06
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Looks good - more for the same price , why wouldn't you?

Oh, because you have to deal with their call centre :-(

Time to harness my inner masochist and give them a call ...

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  Reply # 1414360 27-Oct-2015 09:03
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You'll actually need a new modem with the new plans, the old black Genius device won't work. :) The modem we use with these plans is the Netcomm NF4V, and you'll be sent one to coincide with your plan change.

For any current customers looking at swapping over the new plans, they're not quite ready just yet, but if you give our Sales team a buzz on 0800 56 46 87 they can add you to the list to get swapped over when they're launched. Cheers!

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  Reply # 1414377 27-Oct-2015 09:36
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Some Wifi routers have a client isolation mode which prevents peer to peer type communication, check the settings.



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  Reply # 1414664 27-Oct-2015 14:01
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Thanks, Cameron, for that info. The person I spoke to said I wouldn't need the new router.

@elpenguino - no delay to speak of using the ph no. advertised for plan changes.

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  Reply # 1414843 27-Oct-2015 16:18
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thanks @linw - I don't want to be too harsh on the orcon call centre - the last time I called the experience was better.
I just have 'a thing' about off-shoring these services because I would like to see them kept locally.
Back to the topic, that's a good deal indeed, I'll call when the coast is clear. Unlimited @ 100MB, it's a long way from where I was 10 years ago.

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  Reply # 1416358 29-Oct-2015 19:32
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Any word on changes to business plans? I'm hanging out to upgrade to 200/200 from our current 100/50 but these don't seem to be updated?




 


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  Reply # 1416972 30-Oct-2015 13:06
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bameron: You'll actually need a new modem with the new plans, the old black Genius device won't work. :) The modem we use with these plans is the Netcomm NF4V, and you'll be sent one to coincide with your plan change.

For any current customers looking at swapping over the new plans, they're not quite ready just yet, but if you give our Sales team a buzz on 0800 56 46 87 they can add you to the list to get swapped over when they're launched. Cheers!


Could you please confirm if I've already had a NF4V (white) I don't need to a new device sent? I called yesterday the nice lady was saying they will need to send a new modem specifically configured for the new plan.

PM sent with my modem details. Thanks.

Only had it for a new months feels like a waste.

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  Reply # 1417037 30-Oct-2015 14:22
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hangon:
bameron: You'll actually need a new modem with the new plans, the old black Genius device won't work. :) The modem we use with these plans is the Netcomm NF4V, and you'll be sent one to coincide with your plan change.

For any current customers looking at swapping over the new plans, they're not quite ready just yet, but if you give our Sales team a buzz on 0800 56 46 87 they can add you to the list to get swapped over when they're launched. Cheers!


Could you please confirm if I've already had a NF4V (white) I don't need to a new device sent? I called yesterday the nice lady was saying they will need to send a new modem specifically configured for the new plan.

PM sent with my modem details. Thanks.

Only had it for a new months feels like a waste.


You will need a new NF4V.

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  Reply # 1417090 30-Oct-2015 15:28
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bameron:
You will need a new NF4V.

Thank you.



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  Reply # 1417392 30-Oct-2015 22:33
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Signed up today. 

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  Reply # 1419091 2-Nov-2015 18:55
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How long did the change take?  I requested it on mine today but no sign of any the change.



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  Reply # 1419487 3-Nov-2015 08:57
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Nothing yet. I presume when a new router arrives it will be imminent. 

But, hey, I am in no immediate hurry and the current setup is working fine.

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