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Topic # 240809 27-Sep-2018 09:43
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Hi All,

 

Switched to Orcon VDSL a few weeks ago. Kids complaining that online games lagging a lot.

 

Done some speed tests to different locations. [Within NZ 80Mb/40Mb/22...28 (down/up/ping)]. Outside NZ: [Sydney-Telstra: 1.77/1.46/43]; [Melbourne-Telstra: 1.65/1.37/55]; [LA-California Internet Solutions 1.52/5.16/172]

 

Asked my mate, who lives across the road and a Spark customer, to run tests to same locations: [Within NZ - 52/18/10], [NZ to Sydney - 38/16/38], [NZ to LA - 33/11/167].

 

 

 

So: My VDSL - Ethernet speed within NZ is greater than his FIBRE - WIFI speed, but when going to outside world it drops out considerably. 

 

 

 

Talked to Orcon tech support, they can't see any issues. They asked me to run trace route, which I'm going to do tonight.

 

 

 

Did anyone had same/similar issues before?

 

Any advice is much appreciated.

 

Cheers.


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I fix stuff!
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  Reply # 2097283 27-Sep-2018 10:28
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Can you let me know your IP address?

 

 

 

 




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  Reply # 2097291 27-Sep-2018 10:32
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uhmm... is it something I shouldn't share with others?


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  Reply # 2097294 27-Sep-2018 10:38
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Gkot:

 

uhmm... is it something I shouldn't share with others?

 

 

sometimes it's easier for network side folk to dig based on identifiable information they work with.

 

Things like account numbers require deeper lookups in most cases.

 

 

 

My personal pet hate is account names. always always numbers! so much easier when working with data.

 

in terms of sharing it, I'd suspect simon was asking for it to be DM'd to him rather than publicly posted :)





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 2097299 27-Sep-2018 10:45
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Sounddude is one of Orcon/Vocus engineers, if anyone can fix it, he can ;)

 

Send it to him via a private message.

 

 





XPD / Gavin / DemiseNZ

 

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  Reply # 2097305 27-Sep-2018 10:52
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Sounddude:

 

Can you let me know your IP address?

 

 

 

 

PM'd




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  Reply # 2097310 27-Sep-2018 10:56
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Another thought:

 

been using the internet quite a bit in the last couple of weeks (daily average 23Gigs). Could've possibly used up all the data cap of my 'unlim' broadband. therefore could have been slowed down... just quessing...


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  Reply # 2097531 27-Sep-2018 14:13
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Going through 23 GB / day, the issue is probably upstream saturation on VDSL. Look at shaping the traffic if most of your usage is upstream.




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  Reply # 2097541 27-Sep-2018 14:26
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RunningMan:

 

Going through 23 GB / day, the issue is probably upstream saturation on VDSL. Look at shaping the traffic if most of your usage is upstream.

 

 

 

 

As of yesterday, when the tests were done:

 

down 24hrs total - 18.7 Gig; Up 24hrs total 4.7 Gig

 

Tests done close to midnight, all traffic using devices were shut down.


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  Reply # 2097552 27-Sep-2018 14:56
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Pretty much unplug everything from your router, turn off the wifi, and then run a test from a single cabled system. If results are good, its something on your network causing the issue. If still bad, contact Orcon.





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




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Geek


  Reply # 2097572 27-Sep-2018 15:13
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Pretty much unplug everything from your router, - done that last night.

 

turn off the wifi, - done that last night.

 

run a test from a single cabled system. - done that last night.

 

If results are good, its something on your network causing the issue. - results are good up to Auckland

 

If still bad, - results are bad to the outside world

 

contact Orcon. - Done that.




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  Reply # 2097592 27-Sep-2018 15:35
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Do you guys think it is worth turning 'Port Filtering' OFF?

 

https://help.orcon.net.nz/hc/en-us/articles/360005168154


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  Reply # 2097603 27-Sep-2018 15:59
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No.


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  Reply # 2097764 27-Sep-2018 21:07
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Found the issue.

 

Should be fixed by tomorrow morning.

 

Sorry for the hassles.




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  Reply # 2097925 28-Sep-2018 08:29
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Sounddude:

 

Found the issue.

 

Should be fixed by tomorrow morning.

 

Sorry for the hassles.

 

 

 

 

Thanks for looking into it Simon,

 

had run checks @ 7am still the same.


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  Reply # 2098023 28-Sep-2018 10:03
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Should be sorted now

 

 

 

Can you try again?


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